Jinfo: Benchmark information services - optimise your structure

Benchmark information services - optimise your structure
Jinfo Report

4th July 2017

Abstract

As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure", we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies.

This report includes:

Introduction

Overview
Methodology and goals

Chapter 1: understanding the environment

Three clusters of responses
Centralisation/decentralisation
Four functions and where they sit
Complementary parts of the business
What it means/what you can do

Chapter 2: customers and services

3 ways of describing customers
Real world customers vs. "on paper"
Two categories of response to pillars of service
Layering the "what" and the "how"
What you can do

Chapter 3: measuring success

Why do it?
How defined?
How measured?
Tools, reports and dashboards
What you can do

Chapter 4: vendor relations

Transparency
Changes
Pricing
Other issues
What you can do

Chapter 5: user needs are changing

What's driving changes
Training needs
Use of free and non-cost resources

Chapter 6: raw data

All tables and data from the benchmarking research

Produced by Robin Neidorf and Amy Burns

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