Jinfo benchmarking research 2018
Jinfo Report

5th July 2018

Abstract

As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project. 

This report includes:

Part 1: introduction

• Overview
• Methodology and goals
• Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
• Primary concerns of information centres

Part 2: structure and department services

• Reporting lines
• Team services
• Departmental management (centralised/decentralised/multiple locations/single location)
• Staffing including percentage with credentials 
• Changes in staffing in last two years

Part 3: customers and adjacent services 

• How the information centre's customer base is defined 
• Distinctions in customer base by industry
• Related services
• Definitions of services provided

Part 4: strategy, value and vendors

• Departmental strategy and age
• How often strategy is reviewed
• Measurement of staff time for key activities
• Metrics collected (logins, training sessions delivered, etc.)
• Budgets for content licensing 
• Budget funding, reviewing and changes
• Contractual arrangements. 

By Robin Neidorf

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