Product Review of Factiva
Jinfo Report

27th October 2020

Abstract

Since Jinfo last reviewed Factiva, Dow Jones' premium news and business information service, there have been quite a few changes. As well as the addition of hundreds of new sources, its geographic coverage has also been expanded along with a new focus on globally important industries.

This review:

• Introduces Dow Jones and Factiva and highlights the value the product offers as well as its key advantages
  
  
• Looks at the range of content available from the global news aggregation service, including the addition of 672 new sources from 98 countries in 21 languages, ranging from magazines, journals and online news sites to research reports. We also take a look at the results of its annual content survey
  
  
• Examines functionality, particularly in relation to its search performance and interface. We also take a closer look at Factiva Labs, launched in November 2019, which allows members to provide feedback on new features, as well as its new mobile app, and its developer portal
  
  
• Explores the help and training available from within the product, with a particular focus on its new customer support site launched in July of this year
  
  
• Presents a general overview of product development and what changes can be expected in the near future, including the development of its three-tier platform and integration strategy as well as its plans to increase coverage of Asia and improvements to company data
  
  
• Concludes with a look at pricing and provides a general overview of the competitor landscape, which includes LexisNexis, Naviga's NewsEdge, and ISI Emerging Markets in the traditional business news and information market, along with Meltwater, Cision, D&B's Hoovers, Alacra, Manzama, InfoDesk and Northern Light's SinglePoint in the media monitoring space.

By Andrew Lucas

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