Jinfo research on UK legal purchasing preferences and needs 2020
Jinfo Report

4th December 2020

Abstract

Now in its 10th year, Jinfo's research into purchasing trends and preferences in the UK legal market reflects the significant impact of M&A activities within the legal industry. This year's survey builds on the data accumulated over previous years whilst highlighting changes brought about by this year's significant shift in business activities and the pivot towards remote working.

This report:

• Introduces the findings
  
  
• Shines a light on the four main products used: LexisLibrary, LexisPSL, Westlaw UK and Practical Law
  
  
• Reflects the impact of M&A activities within the legal industry
  
  
• Focuses on user satisfaction with content, technology and features and overall value of each product
  
  
• Finds out what constitutes "value" for law firms
  
  
• Assesses user comfort, integration of a product into their workflows and vendor relationships
  
  
• Includes commentary on how products could be improved
  
  
• Looks at how core products are rated in terms of content, such as accuracy and breadth of content
  
  
• Looks at how core products are rated in terms of technology and features, such as navigation and productivity tools
  
  
• Focuses on the emerging needs of law libraries as they manage products and services
  
  
• Rates pricing
  
  
• Provides commentary from respondents in terms of products and features.

By Robin Neidorf

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