Subject: Free Pint No.30 - Internet Quality and Journalism Free Pint "Helping 18,500 people use the Web for their work" http://www.freepint.co.uk/ ISSN 1460-7239 21 January 1999 #30 > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = IN THIS ISSUE EDITORIAL TIPS AND TECHNIQUES "Information quality on the Internet" by Emma Worsfold and Debra Hiom FEATURE ARTICLE "Computer Assisted Journalism" by Annabel Colley FREE PINT FEEDBACK "IP address problems" "Issue #29 Cookies" "Yellow and white pages: Infospace" "Question: Authority Figures from #29" "Post-competition update on media01" CONTACT INFORMATION ONLINE VERSION WITH ACTIVATED HYPERLINKS http://www.freepint.co.uk/issues/210199.htm > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = BRITISH LIBRARY EVENING TALKS FOR INFORMATION PROFESSIONALS February 24th 6-8pm: "Promoting Your Web Site - Being heard through the Noise" - William Hann's tips on how to raise the profile of your site, even on a tight budget. 3rd March 6-8pm: "The Internet and Market Research - Electronic Desk and Field Research" - Phil Bradley shows you how to keep up to date with what your competitors are doing. Venue: The British Library, London WC2. Contact Trevor Parkes-Hamilton Tel. 0171-412 7915 or e-mail trevorparkeshamilton@bl.uk > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = [bl301] EDITORIAL From a foggy London town we bring you today's issue, full of quality investigative content. What do I mean? Well, we have two very interesting articles, the first of which looks at the question of assessing the quality and reliability of information on the Internet (something close to Free Pint's heart). I do a lot of Web training and often find that newcomers to the Web will believe anything they see online because they believe it has been "published". They are amazed when I tell them that there really are few constraints over who can publish and what can be published. Therefore this article introduces us to a great new Web site called "The Internet Detective" with guidance on assessing Web sites. One internationally renowned organisation that knows a lot about producing quality content is the BBC, and we are honoured in this issue to have a feature article from a researcher on the BBC's Panorama programme. The article looks into the ways this investigative team uses the Internet regularly when researching programmes. Thank you to all those who have been telling colleagues and friends about Free Pint. Thanks also to those journalists who have been writing nice things about the newsletter in publications around the world. If everyone can please keep spreading the word then we'll keep producing Free Pint ... sound fair? May I now invite you to read and enjoy your thirtieth Free Pint! Kind regards, William William Hann MIInfSc, Managing Editor e: william@freepint.co.uk t: +44 (0)1784 455435 f: +44 (0)1784 455436 PS: Free Pint looks best when viewed or printed in a non-proportional font like Courier. > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = ARE YOU LOOKING FOR PRIVATE COMPANY INFORMATION FOR THE UK AND EUROPE? Try our user-driven solutions, FAME and AMADEUS - now available on CD-ROM and the Internet. All versions have full searching and analysis functionality. Call 0171 839 2266 or email marketing@bvd.co.uk for your free trial. www.bvd.co.uk/freepint for more information. > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = [bv302] >>> Want to reach 18,500 regular users of the Web at work? <<< Full details about advertising available online at http://www.freepint.co.uk/advert.htm or email for the "Guide for Advertisers" > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = TIPS AND TECHNIQUES "Information quality on the Internet" by Emma Worsfold and Debra Hiom Warning - poor quality information freely available! ---------------------------------------------------- There is a wealth of poor quality information on the Internet! When we search the Web we can find endless examples of information that is inaccurate, inaccessible, invalid, incomplete, out of date, unreadable or simply irrelevant. However, people are increasingly citing information found on the Web in their work - students in their essays, researchers in their papers and others in reports and articles. There is a danger that people will degrade their work by using poor quality information - they need to carefully evaluate the quality of the information before they use it. This requires a new set of information skills - the ability to evaluate the quality of information found on the Internet. It's often forgotten that on the Internet anyone can publish anything - it's by no means the same as picking a book out from a library or bookshop as the information may not have been checked out by an editor, publisher, or librarian. Things may not always be what they seem on the Internet - people can make mistakes, assume personas, lie or make false claims. Imagine believing in a Web site that claimed to be written by a political party but was in fact propaganda written by political activists from the other side (this has happened)! How about citing an online physics paper by A. Einstein only to discover it has been written by thirteen year old Amy Einstein of Weston-super-Mare. You may have quoted facts or statistics from an Internet site and not realised that they are completely inaccurate. Inaccuracy might be caused by human error in data entry, but it could also be a deliberate strategy of somebody with an ulterior motive who has set out to deceive. It is common to waste hours trawling through sites that are not from the kind of sources you are interested in and to retrieve millions of results from a search engine. Another regular experience is finding a Web site called, say, "The Complete Works of Shakespeare" only to find it simply lists the titles of his plays. You may find resources that claim to be an "electronic journal" or "electronic book" but which in fact only contain an abstract or titles and then tell you that you have to buy the print version to read the full text or subscribe online to the complete edition. Information on the Internet can also be very volatile - it may disappear at any moment and become impossible to trace. What is accessible from one machine may not be accessible from another. What appears one way to one person may appear very differently to another using different hardware or software. Then there is also the problem that on the Internet everything looks screen-shaped and screen-sized. At first glance it can be difficult to distinguish an electronic book from a database, from a mail archive, from a journal, from a newspaper. Many of the physical clues present in books, journals and newspapers about the nature and quality of the resource are not available. The Internet Detective tutorial ------------------------------- Internet Detective is a new Web-based, interactive tutorial that aims to teach the skills required to evaluate the quality of information found on the Internet. Developed at the Institute for Learning and Research Technology, University of Bristol with funding from the European Union, the tutorial is free and self-paced, with a serious message but a light-hearted approach. Internet Detective aims to get people started on the Case of Questionable Quality! It encourages people to start thinking like a detective when using the Internet and to: * look for clues * ask questions * consider the motives of people publishing on the Internet * trust nobody - until you have found good cause to do so! The tutorial offers practical hints and tips for evaluating information quality, including sections on: * orientation within a Web site * getting clues from URLs * identifying the type of information resource you are looking at * using quality criteria to evaluate an Internet resource Internet Detective is interactive with quizzes scattered throughout and with a "Try it Yourself" section at the end, where users are asked to evaluate an electronic journal, a mailing list and a subject-based Web site. The tutorial users the TONIC-ng software developed and used by staff at Netskills at the University of Newcastle. It may take a couple of hours to work through, but users can use their personal login name to return to the exact point at which they last left off and therefore complete the tutorial over a number of sittings. Internet Detective is freely available from the following URL: http://sosig.ac.uk/desire/internet-detective.html Using Internet Detective in your user-training ---------------------------------------------- To date, the tutorial has been well-received, and is being widely used. Some librarians are incorporating it into their user-education programmes and many are linking to it from the library Web site. We have also heard from academics who have used it in their teaching and from commercial firms using it in their staff training. Work has also begun on the second edition of the tutorial and so any feedback from users is much appreciated. Internet Detective - it's time to get on the case! > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - The Internet Detective was developed with funding from the EU funded DESIRE Project. DESIRE is developing tools and methods to help researchers find and use information on the Internet. By combining human cataloguing skills with automated Web indexing DESIRE aims to provide advanced search services for users. For more information about the work of DESIRE see: http://www.desire.org/ or contact desire-demo@bristol.ac.uk > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = 2b UK Portal - Lottery Results By Email http://www.2b.co.uk/ 2b, the UK's leading UK Content site now offers the lottery results by email. You can sign up to receive the results by email on both or either Wednesday or Saturday. The 2b Lottery Zone also features the latest results and an archive of all the previous results. To sign up to the lottery results visit the 2b Lottery Zone at http://www.2b.co.uk/lottery/ > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = [gg303] >>> How many people have YOU told about Free Pint? <<< Please tell your colleagues and friends about Free Pint ... ... forward this issue to them or let us tell them by visiting http://www.freepint.co.uk/reco.htm > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = FEATURE ARTICLE "Computer Assisted Journalism" by Annabel Colley What is Computer Assisted Journalism? ------------------------------------- Computer Assisted Journalism is the latest sexy way to describe using the Internet for journalistic research. In fact it just puts a name to a process that has been carried out all over the world by news librarians for the last decade. Now journalists and the librarians that work with them are both having to adapt to the changing nature of information gathering in the age of the Internet. My Role on the Panorama Team ---------------------------- As Information Researcher on the BBC Panorama team I act as an information editor to filter our all the information that overwhelms journalists on a daily basis. Traditionally I was a middleman between the programme and the BBC libraries and external information sources, mainly getting hold of newspaper cuttings and books and doing database searches. Since the impact of the Internet my role has changed. I now do a lot more facilitating and training in the use of online services, and in development work using the Internet and databases like Lexis-Nexis to spot story ideas, find experts or potential filming locations. I use the Web sites of pressure groups, Government Departments and academics to find ongoing research for ideas. Also I maintain a computer assisted journalism site on the BBC News Intranet - which I hope will develop to be a gateway to quality information sources for journalists. Internet Research: who does it? ------------------------------- There is a huge hunger among UK journalists to use the Internet for effective research, I know this from the talks and training that I do around the BBC and elsewhere. Although some journalists of course want to search online for themselves, like all of us they are overwhelmed with the amount of information and most do not have the time or inclination to organise the wealth of information, and learn the intricacies of Boolean searching. Journalists are excellent at interpreting information . They do not want to know the whole range of sources available, but they want timely accurate, impartial information pushed to them by someone who has done the retrieval for them. I trained as a Librarian but moved away from working in a traditional library. (I worked in both the BBC Press cuttings library and the film and VT Library). I now find that the skills of organising information and keyword searching and evaluating information are valuable skills to have in the age of the Internet. Enhancing the Journalism ------------------------ Panorama is the BBC's Flagship, longest running current affairs show investigating topical subjects on a range of issues. The Internet is particularly suited to investigative journalism. The bottom line is that we have the time to invest. When we are making a programme every angle, every piece of information, every contact is spoken to initially. The Internet and commercial databases can provide a depth and breadth that can turn a straight news piece or a hunch of an idea into an investigation. The Internet - used efficiently - can enhance the quality of the journalism. Used incorrectly it can be a huge time waster and if sources are not double checked, downright dangerous. The key is either training journalists or filtering the information overload for them. The Internet, Journalism and Deadlines -------------------------------------- I am not suggesting that daily journalists working on TV bulletins or a daily paper can use the Internet for research in all the ways I list below. Deadlines would make this difficult. Daily journalists can however make increasing use of mailing lists, push technology and real time wires, receiving tailored information and headlines on carefully chosen topics direct to their desktop. They are not then tied to the Web surfing and can get on with other tasks. The key is also news organisations having effective Intranet sites. Some American Newspaper Librarians have excellent Intranet sites. You can see some samples at http://sunsite.unc.edu/slanews/intranets/index.html These point their journalists not only to Internet sources but internally created databases as well as databases of public records, Aeroplane safety databases etc. News International Library lead the field in the UK with their innovative Intranet along these lines. There are a whole host of government online services that American journalists can gain access to under their Freedom of Information and Privacy Laws. Computers can interrogate data in a way that is often impossible by traditional means alone. This means that by interrogating Government databases on the Internet at sites like http://www.crimetime.com/online American journalists are making their features and investigations more definitive by backing them up with hard data or evidence. This is Computer Assisted Journalism at its highest level. Examples of Computer Assisted Journalism at BBC Panorama. --------------------------------------------------------- In the UK, our Freedom of Information laws limit what we can get from Government, but we can still practice computer assisted journalism by using the Internet and commercial databases for research. I regularly use it for Panorama research in all of the following ways: The addresses for all the sites mentioned below can be found at: http://www.aukml.org.uk/sla3.html Searching company or Government press releases - some PR companies have searchable press release archives. Finding experts - ongoing research and ideas from 700 worldwide universities, laboratories etc. by one email to Profnet or from UK Universities from ExpertNet. Briefings, chronologies etc. on any news hot topic (compiled by embassies, major news services, Government departments) Newspaper cuttings - I use Lexis-Nexis primarily but try http://sunsite.unc.edu/sla/news for Newspaper archive sites on the Web. Finding programme contributors from members of the public via bulletin boards and newsgroups - I have found people for programmes on kawasaki disease, rail privatisation, teaching standards, the year 2000 problem, and an American woman who owned 15 Princess of Wales Dolls (she featured in our programme on the "Diana Industry"). Competitive intelligence on companies and products from searching newsgroups (consumers discuss brands, services and major companies on UK newsgroups.) Access to real time news and court cases Downloading the full text of Acts and Bills - this saves us time and money in sending despatch bikes. Filing stories by email and keeping in touch with correspondents on the road. Programme ideas/new research - Web sites of pressure groups, research bodies, Universities. Subscribing to pertinent mailing lists Forward planning and development - Forward planning diary from one of the web based services. Including Advanced Media Information http://www.amiplan.co.uk and NewsAhead http://www.newsahead.com Eyewitness accounts of mass graves in Bosnia via a web site called the Sarajevo pipeline, where displaced people exchange information looking for their families. Filming locations in UK towns where young people hang out for a programme on drugs. This was from the offbeat UK Knowhere Guide only on the Web. Informal networking - Two of the best mailing lists where news researchers help each other out are NewsLib@listserv.oit.unc.edu with 900 + subsribers and AUKML (see details on the AUKML web site http://www.aukml.org.uk/ ) General Computer Assisted Journalism Links ------------------------------------------ http://www.journalismnet.com. A great starting point by journalist Julian Sher http://www.ire.org/ Investigative Reporters and Editors Examples of how American journalists have used computers to generate or enhance stories. Follow the link to NICAR'S Database library to search incredible US databases on aircraft accidents, gun licences, FBI crime reports, etc. http://www.nicar.org/ National Institute for Computer-Assisted Reporting: http://www.poynter.org/research/car.htm Nora Paul of the Poynter Institute spoke at this years NetMedia in London. Nora and I compiled some CAJ charts for British journalists for the London NetMedia conference at City University in July 1998. http://sunsite.unc.edu/journalism/cajinv.html Computer-Assisted Journalism: An Overview. From News Media Libraries: A Management Handbook (Barbara Semonche, ed., 1993). > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Annabel Colley is Chair Elect of the Association of UK Media Librarians and Information Researcher at BBC Panorama. She is an international speaker and trainer on Computer Assisted Journalism. She has trained/spoken for BBC Journalist and Multimedia Training, The British Library, ASLIB, Seagrams, Financial Times Newspapers and various UK Universities. She spoke at this year's Special Libraries Association Conference in the USA and ran workshops in Holland at a Radio Netherlands Training course for journalists from developing countries. She has a chapter in "Information Sources in the Press and Broadcast Media." Due for publication in 1999 published by Bowker Saur. She can be contacted on annabel.colley@bbc.co.uk or annabel.colley@dial.pipex.com > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = >>> Multiple advert discounts & free banners <<< http://www.freepint.co.uk/advert.htm > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = FREE PINT FEEDBACK Thank you for all your letters, feedback and questions. Keep them coming to . Subject index: * IP address problems * Issue #29 "Cookies" * Yellow and white pages: Infospace * Question: Authority Figures from #29 * Post-competition update on media01 > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Subject: IP address problems From: Michael Brunton, Time Magazine Date: Tuesday 12th January 1999 Do any Freepinters out there have a solution to the problems of making network IP connections to database providers from behind a corporate firewall? Everybody, including database providers, seems keen to make connections using the IP address or range of addresses to identify a company or a number of users within a company. The logic is sound: endusers are discouraged from using online resources more if they have to log in manually. A seamless connection is good for us and good for the data provider. And this works fine if the IP address(es) cover everyone within a company but our small corner of the Time Warner empire is hidden behind a firewall that translates everyone's IP address to a single or small range of addresses that covers many thousands of endusers across the globe. Not unreasonably, database providers are none to happy about giving them all access when we've only paid for a 25 seat licence. A partial solution is to set browsers to remember usernames and passwords (a feature of level 4 browsers and up) but as often as not firewalls and/or proxies again seem to disable this facility. I'd be grateful to hear any ideas from readers of Free Pint. IP addresses/proxies/firewalls tip over into the realm of IT, but they are also issues that information professionals need to be aware of. Perhaps they might be the stuff of a future feature for Free Pint. Best wishes and keep up the excellent work, Michael Brunton, Information Manager Time Magazine, London > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Subject: Issue #29 "Cookies" From: Martin Reeves, Shopguide Date: Thursday 7th January 1999 Hi Free Pint As a web designer it was very nice to see an informed and accurate piece of information on the use of cookies. A while back cookies got some bad press and many people started to think the were evil. Thanks for putting the record straight. I think cookies are now an essential component of a web designer toolkit although there are irresponsible companies out there bombarding people with cookies such as certain ad networks. TIP: If any of your users out still uncomfortable with cookies there is a much more effective thing to do rather than turning cookies off in your browser. Simply make the file which records the information Read Only. This means you will still be able to use sites which require cookies as browsers always hold the information in memory until the browser is shut down - but the information never gets stored on your computer! Regards Martin ShopGuide - The UK Online Shopping Directory http://www.shopguide.co.uk/index.html?pid=shops > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Subject: Yellow and white pages: Infospace From: William Hann, Managing Editor Date: January 1999 We have recently been making extensive use of some excellent company and people finder international search engines. A great one is Infospace at http://www.infospace.com/ (brought to our attention recently by the excellent newsletter Tourbus http://www.tourbus.com/ ). At Infospace you can look up people and find their address and telephone details (white pages) ... and yes, it does include the UK! The data for this comes from the chargeable service www.192.com and the amount of information and detail is quite staggering. Online access to personal address and telephone details are a relatively new thing to us here in the UK and it is quite amazing (worrying?) to find your name, address and telephone number. For the U.S. you can even do a reverse lookup if you know the telephone number, and there is also a direct link to a map pointing to your house!. > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Subject: Question: Authority Figures From: Names withheld on request Date: January 1999 Thank you to all those who responded to the request in issue #29 for details of authority figures in the fields of "Current Awareness Services", "Selective Information Dissemination" and "Push Technology". Due to the nature of the enquiry, all emails have been passed directly to the enquirer. Do you have a question that you would like to put to the extensive Free Pint readership? If so then send it to > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Subject: Post-competition update on media01 From: Robert Lyn Davies Date: January 1999 Hi Free Pint This is Robert Davies writing in on behalf of media01 again. I thought that now would be time for an update on how things are doing. First of all the competition in Free Pint #25 & #26 was a massive success from our point of view. It gave us a great many ideas, and led us to a couple of new ways to publicise media01. I'd like to thank everyone who wrote in to either you or directly to me on the matter very much. As a result we have increased our readership by a perceptible amount and are working on ways to improve this. Some of your readers made suggestions as to how we could improve the overall site design. We are now in the throes of what is called "the massive revamp". It is a collection of both very subtle and massively obvious changes which over the next month of so should improve both the usability of media01 and also our ability to keep it updated with relevant information. I'd also like to ask your readers for help once again. As part of our upgrade we would like to include a directory of UK based Ezines aimed at either creative people or those interested in getting new / behind the scenes looks at how the entertainment industry works. Of course such a directory only works when a reasonable number of 'zines are listed within it. If any of your readers are either ezine editors, or know such people to get me in touch with, I'd be very grateful if they'd contact me. I believe that such a directory can only benefit all those involved (in order for the directory to work we would request that all 'zines listed in it hold a link in at least one issue to media01 - in this way we can act as a clearing house for readers). Well that's all for now. Except to say thank you for an excellent publication and I look forward to reading many more this year. Yours Robert Lyn Davies http://www.kashiko.co.uk/ http://www.media01.com/ > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - DO YOU HAVE A QUESTION, COMMENT OR REPLY? Let us know your feedback or favourite site by sending an email to the Free Pint team now to remembering to include your name, title and company or organisation. Please note, if you write to us we may publish your letter in whole or part for the interest of our subscribers unless you request otherwise at the time of writing. Please let us know if you wish your contact details to be withheld. > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = >>> Want to see past issues of Free Pint? <<< http://www.freepint.co.uk/issues/issues.htm > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = FREE PINT FACT Thank you to all those who spotted my blunder in issue #29 where I confused a pint with a gallon! Luckily you are all a very forgiving lot and I had some nice corrections ... "Re your "Free Pint Fact" in issue #29, may I suggest that if you ordered 4546cc of beer in a British pub thinking it was only a "pint" you would embarrassed to see the table groaning under the weight of 8 large glasses! 4546 cc is in fact equivalent to a UK GALLON, not a pint as indicated. As Delia Smith would undoubtedly confirm, in cookery and for all other purposes, the UK or Imperial pint measure is equal to 20 fluid ounces, whereas the US pint has always been equivalent to the traditional pound in weight, or 16 ounces. Since one ounce (fluid or otherwise) is approximately 28.4 g (= 28.4 cc) then one UK Pint = (28.4 x 20) or approx 568 cc. And, as we all know from schooldays, 8 pints make a gallon..." Michael Isaacs, Dept. PRIS, University of Reading "I've heard of the expression about putting a quart into a pint pot - but I think you've tried to get a gallon into one here! Looking forward to the next issue of 'Free 0.568 litre'." John Richard Howes "... In any case, a 'Free Pint' of whatever is on tap, is always welcome :-)." Sidney D. Peters "Perhaps you could simply knock down the point size of the print by one-sixth." David W. Dial, California, USA "No doubt the liquid evaporates as it crosses the Atlantic." Norman Griffiths, Germany Thanks also to Micky Allen, Paul Quinlan, Tom ?, Andre Marenne in Singapore, Michael Bucher, Adrian Midgley, Joseph Rosen and Kevin Goode for taking the trouble to write. > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Thank you for reading Free Pint. We hope you will forward this copy to colleagues, friends and journalists, or ask them to visit our Web site soon at http://www.freepint.co.uk/ to see past issues. See you in two weeks! Kind regards, William Hann, Managing Editor william@freepint.co.uk (c) Willco 1999 http://www.willco.co.uk/ > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = FREE PINT FORTHCOMING ARTICLES * Animal Health * Ecology * Internet for Seniors * [Provisional] > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = CONTACT INFORMATION William Hann MIInfSc, Managing Editor e: william@freepint.co.uk t: +44 (0)1784 455435 f: +44 (0)1784 455436 Rex Cooke FIInfSc FRSA, Editor e: rex@freepint.co.uk t: +44 (0)1784 455435 f: +44 (0)1784 455436 Jane, Administrator e: jane@freepint.co.uk Address (no stamp needed) Willco "Free Pint", FREEPOST (SEA3901), Staines Middlesex, TW18 3BR, United Kingdom Web - http://www.freepint.co.uk Advertising - ads@freepint.co.uk Subscriptions - subs@freepint.co.uk Letters & Comments - feedback@freepint.co.uk Latest Issue Autoresponder - auto@freepint.co.uk > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Free Pint (ISSN 1460-7239) is a free email newsletter for anyone who uses the Internet to get information for their work in any business or organisation. The newsletter is written by professionals who share how they find quality and reliable information on the Internet. To subscribe, unsubscribe, find details about contributing, advertising or to see past issues, please visit the Web site at http://www.freepint.co.uk/ or call +44 (0)1784 455 435. Please note: The newsletter is published by the information consultancy Willco (http://www.willco.co.uk/) providers of Internet consultancy, training and publishing services. The publishers will NEVER make the subscriber list available to any other company or organisation. The opinions, advice, products and services offered herein are the sole responsibility of the contributors. Whilst all reasonable care has been taken to ensure the accuracy of the publication, the publishers cannot accept responsibility for any errors or omissions. This publication may be freely copied and/or distributed in its entirety. However, individual sections MAY NOT be copied and/or distributed without the prior written agreement of the publishers. Product names used in Free Pint are for identification purposes only, and may be trademarks of their respective owners. Free Pint disclaims any and all rights in those marks. All rights reserved. > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = > = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =