Jinfo Blog
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Reference Desk: Tips on Using Your Wits [ABSTRACT]
24th June 2009
The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.
The Lean Intranet: from Intranet Zero to Intranet 2.0 and beyond. (Part Three: Intranet 2.0 and Intranet 3.0) [ABSTRACT]
24th June 2009
In the first two parts of this three-part series, Patrick Walsh has traced the evolution of organisational intranets from the baby steps of 'Intranet Zero' through its current 1.0 state, but believes that the collaborative approach hyped as 'Intranet 2.0' is a misnomer. He describes what a true 2.0 intranet must include and points to the future of successful intranets as truly integrated Enterprise Information Systems.
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26th February 2026
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February 2026 update
4th February 2026
- From researchers to strategic advisors – information managers at a crossroads
11th February 2026 - February 2026 update
4th February 2026 - How BASF puts knowledge at the centre of innovation
28th January 2026
- Licensed content and AI (Community) 24th March 2026
- BASF's knowledge platform demo (Community) 10th March 2026
- Team roles and AI (Community) 26th February 2026