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Tim Buckley Owen RIP CiG
2nd July 2009

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Bob Duckett Reference Desk: Tips on Using Your Wits [ABSTRACT]
24th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.

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Patrick Walsh The Lean Intranet: from Intranet Zero to Intranet 2.0 and beyond. (Part Three: Intranet 2.0 and Intranet 3.0) [ABSTRACT]
24th June 2009

In the first two parts of this three-part series, Patrick Walsh has traced the evolution of organisational intranets from the baby steps of 'Intranet Zero' through its current 1.0 state, but believes that the collaborative approach hyped as 'Intranet 2.0' is a misnomer. He describes what a true 2.0 intranet must include and points to the future of successful intranets as truly integrated Enterprise Information Systems.

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