Webinars

Jinfo's practical and targeted Webinars bring quality professional development to your desktop, as part of Content and Community.

Our unique expertise in distance education ensures that these sessions provide you with new tools and knowledge you can apply immediately.

Value Chain (step five - putting the Value Chain together)
31st August 2021

Ended. Recording available.

[Focus: Value Chain]

There is an art to concise reporting. It requires you to understand your audience, what they're looking for, and their likely questions, and then provide the clearest responses to their needs. Develop your reporting framework to:Compile effective reports that demonstrate the value of...

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Value Chain (step four - measurement - selecting and collecting data)
30th August 2021

Ended. Recording available.

[Focus: Value Chain]

If you've been working through our series of activities on the Value Chain, you'll be some way towards creating your own set of components of success for your organisation. Before you present your results to stakeholders, you will have to identify the data points that track that...

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Value Chain (step three - your contributions to the Value Chain)
27th August 2021

Ended. Recording available.

[Focus: Value Chain]

Once you have defined the Value Chain for your organisation and the role information plays in it, it’s time to describe how you and your team tangibly contribute to business goals such as efficiency, innovation, and risk management. Document how information products and services...

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Value Chain (step two - how well do you know the Value Chain?)
26th August 2021

Ended. Recording available.

[Focus: Value Chain]

Most information teams know more than they may realise about their users and what they are trying to accomplish. But there is nothing like first-hand information from the people you support. The next activity is to conduct research with your users to test your assumptions about their...

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Value Chain (step one - defining success through the Value Chain)
26th August 2021

Ended. Recording available.

[Focus: Value Chain]

To demonstrate value, you have to be able to describe what "value" actually means. This starts with understanding the goals of the organisation, and then making the case for how you contribute to that goal and organisational success. By defining success through the value chain, you...

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Centre of Excellence (step five - your evolution work plan)
30th July 2021

Ended. Recording available.

[Focus: Centre of Excellence]

Evolving to an Information Centre of Excellence and committing to the continuous improvement that keeps you relevant and strategic requires a shift in perspective on department operations.Your evolution work plan shouldn't just include how you deliver services and communicate with users and...

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Centre of Excellence (step four - assess your team’s characteristics)
22nd June 2021

Ended. Recording available.

[Focus: Centre of Excellence]

Managing the Information Centre of Excellence means identifying your team's strengths and weaknesses within the six characteristics that drive success.In this webinar, we'll walk through how to complete a self-assessment of how these characteristics are present within your team, as well as...

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Centre of Excellence (step three - envision your Known Fors)
10th June 2021

Ended. Recording available.

[Focus: Centre of Excellence]

What is the unique contribution that your team – with your particular expertise – can make to your organisation? The ability to summarise your value helps you capture the best of what you do and describe it in succinct headlines.In this webinar, we will walk you through the visioning...

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Centre of Excellence (step two - create your Pillars of Service)
26th May 2021

Ended. Recording available.

[Focus: Centre of Excellence]

Crafting your Pillars of Service allows you to build your Information Centre of Excellence around what stakeholders value and need. In this webinar, we will walk through the parts of the activity you’ll need to complete to develop your Pillars of Service.To get the most out of this...

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Centre of Excellence (step one - map your services to the model)
25th May 2021

Ended. Recording available.

[Focus: Centre of Excellence]

Evolving your current service towards your vision of the future as an Information Centre of Excellence starts with mapping your current services against our model.In this webinar, we’ll walk through the activity we designed to enable you to complete this mapping exercise. To get the...

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