Centre of Excellence
Focus
Information needs to be embedded in the DNA of your organisation.
This Focus on Centre of Excellence provides a model for you to create and sustain that depth, even in the face of change.
This model enables you to develop:
- A clear, articulated vision of what "excellence" means in your organisation
- Gap analysis of your current expertise and services against that vision
- Analysis of your characteristic strengths compared with the Centre of Excellence model
- A tailored roadmap to guide your journey towards a stronger Centre of Excellence.
Get started with the five steps outlined below, to enable you to adapt the model to the opportunities in your environment, and evolve to a Centre of Excellence.
For tailored assistance and fine-tuning of your vision as an Information Centre of Excellence, start the conversation.
"I'm Stephen Phillips, Lead Analyst for Jinfo.
You can advance your information strategy with the practical activities and research insights in Jinfo's Focus areas when you become a client.
Contact me to discuss your unique needs, and we can map our methods and experience to address your opportunities and challenges".
Start here
Work on your own – Content
Use the step-by-step activities described in the following articles and webinars to develop your unique version of Information Centre of Excellence.
Step one - map your services to the model
Recorded
Webinar
Why mapping?
(13 mins)
Activity
Article
Complete your service map
(5 pages)
Step two - create your Pillars of Service
Recorded
Webinar
Services designed with customers in mind
(20 mins)
Activity
Article
Create your Pillars of Service
(9 pages)
Step three - envision your Known Fors
Recorded
Webinar
What do we mean by "Known Fors"?
(20 mins)
Activity
Article
Think big for your Known Fors
(12 pages)
Step four - assess your team's characteristics
Recorded
Webinar
The characteristics of success
(20 mins)
Activity
Article
Complete the self-assessment
(12 pages)
Step five - your evolution work plan
Recorded
Webinar
Pull it all together
(14 mins)
Activity
Article
Document your vision
(12 pages)
Step six - make practical progress
Recorded
Webinar
Making strategy operational
(16 mins)
Activity
Article
Prototype your management environment
(12 pages)
Step seven - down in the details
Recorded
Webinar
Ready, aim, fire
(9 mins)
Activity
Article
Create your practical work plan
(9 pages)
How do other information teams do it? Community dialogue
Every information team has it's own adaptation of the Centre of Excellence – trade ideas with your peers in the Jinfo Community sessions in our Focus on Centre of Excellence. Anonymised notes available from these past sessions:
Testimonial
"With your help, we have seen the difference the Information Centre of Excellence model makes. For example, since we implemented some simple changes in how we communicate with new joiners (as part of enabling end users), we have seen a marked increase in response rates and use of training resources. Learning to think more like a user clearly pays off."
Lead, information and knowledge management, agribusiness