Centre of Excellence
Focus

Focus on Centre of Excellence

Information needs to be embedded in the DNA of your organisation.

Jinfo's Focus on the Information Centre of Excellence enables you to create and sustain that depth, even in the face of change.

With the Information Centre of Excellence model, you develop:

  • A clear, articulated vision of what "excellence" means in your organisation
  • Gap analysis of your current expertise and services against that vision
  • Analysis of your characteristic strengths compared with the Centre of Excellence model
  • A tailored roadmap to guide your journey towards a stronger Centre of Excellence.

Get started with the five steps outlined below, to enable you to adapt the model to the opportunities in your environment, and evolve to a Centre of Excellence.

For tailored assistance and fine-tuning of your vision as an Information Centre of Excellence, become a client.

Stephen Phillips, Lead Analyst "I'm Stephen Phillips, Lead Analyst for Jinfo.

You can advance your information strategy with the practical activities and research insights in Jinfo's Focus areas when you become a client.

Contact me to discuss your unique needs, and we can map our methods and experience to address your opportunities and challenges".

Become a client

Start here

Work on your own – Content

Use the step-by-step activities described in the following articles and webinars to develop your unique version of Information Centre of Excellence.

Step one - map your services to the model


Recorded
Webinar

Why mapping?
(13 mins)


Activity
Article

Complete your service map
(5 pages)

Step two - create your Pillars of Service


Recorded
Webinar

Services designed with customers in mind
(20 mins)


Activity
Article

Create your Pillars of Service
(9 pages)

Step three - envision your Known Fors


Recorded
Webinar

What do we mean by "Known Fors"?
(20 mins)


Activity
Article

Think big for your Known Fors
(12 pages)

Step four - assess your team's characteristics


Recorded
Webinar

The characteristics of success
(20 mins)


Activity
Article

Complete the self-assessment
(12 pages)

Step five - your evolution work plan


Recorded
Webinar

Pull it all together
(14 mins)


Activity
Article

Document your vision
(12 pages)

Step six - make practical progress


Recorded
Webinar

Making strategy operational
(16 mins)


Activity
Article

Prototype your management environment
(12 pages)

Step seven - down in the details


Recorded
Webinar

Ready, aim, fire
(9 mins)


Activity
Article

Create your practical work plan
(9 pages)

How do other information teams do it? Community dialogue

Every information team has it's own adaptation of the Centre of Excellence – trade ideas with your peers in the Jinfo Community sessions in our Focus on Centre of Excellence. Anonymised notes available from these past sessions:

Tailored assistance when you become a client

You don't have to do it all on your own. Jinfo has worked with a wide range of information teams of all sizes on adapting the Information Centre of Excellence to create their version of "best practice". Talk to us today to tailor a plan for you.

Become a client


Testimonial

"With your help, we have seen the difference the Information Centre of Excellence model makes. For example, since we implemented some simple changes in how we communicate with new joiners (as part of enabling end users), we have seen a marked increase in response rates and use of training resources. Learning to think more like a user clearly pays off."

Lead, information and knowledge management, agribusiness

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