Map your stakeholders
9th February 2022

Strategic stakeholder engagement is far more than "communicating with stakeholders". It requires that you understand your landscape of stakeholders, their current beliefs and attitudes, and their unique goals... and then devise a strategy for engaging with them to both influence and partner with them. The starting point for this process is a Stakeholder Map. The activity in this article guides you through this simple and powerful process.

View the recorded webinar "Stakeholder mapping", where we walk through the parts of this activity and provide more examples of how clients have used their Stakeholder Maps.

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Centre of Excellence (step five - your evolution work plan)
11th August 2021

A practical work plan is essential for turning your vision as a Centre of Excellence into a reality. Previous steps in the Focus on Centre of Excellence walked through analysing and identifying opportunities and gaps in your services, relationships with stakeholders and team characteristics. In the final part of our series, we guide you through the process for implementing a practical work plan.

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Centre of Excellence (step four - assess your team’s characteristics)
22nd June 2021

Does your team have the right "soft skills" to develop your vision for an Information Centre of Excellence? We previously focused on services and functions but the activities in this article help you to assess your teams for these softer skills and better understand your strengths and weaknesses. This is the fourth in a five-part series of articles outlining the process for developing your future as an Information Centre of Excellence.

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Centre of Excellence (step three - envision your Known Fors)
10th June 2021

The concept of Known Fors establishes what you want your information service to be known for. What are the phrases and characteristics you aspire others to use when they think of your team? The activity in this article walks you through the process of developing Known Fors as part of your evolution towards a Centre of Excellence. This is the third in a five-part series of articles outlining the process for developing your future as an Information Centre of Excellence.

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Centre of Excellence (step two - create your Pillars of Service)
26th May 2021

This is the second of a five-part series of articles exploring Jinfo's Information Centre of Excellence and how it can be used to shape your information strategy and expertise to the needs of your organisation. In part two we build on your results of part one as reference material for developing and documenting your Pillars of Service.

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Centre of Excellence (step one - map your services to the model)
25th May 2021

This is the first in a five-part series of articles that explores Jinfo's Information Centre of Excellence and how it can be used to shape your information strategy and expertise to the needs of your organisation. Part one looks at mapping your current services to the Centre of Excellence model and highlighting any gaps.

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Crafting a scorecard (step five - capture inputs)
18th May 2021

This is the final part of our series of articles on developing your own scorecards. Parts one to four looked at setting goals and priorities, selecting components, designing your scoring system and documenting scores. This final part determines how you will capture the data that forms the foundation of your completed scorecards.

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Crafting a scorecard (step four - document scores)
22nd April 2021

This is the fourth of five articles that help you develop your own scorecards. Parts one to three looked at setting goals and priorities, selecting components and how to design your scoring system. This fourth article looks at what each of the scores in your scoring system actually means.

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Crafting a scorecard (step three - design your scoring system)
21st April 2021

This is the third of five articles that aims to help you develop your own scorecards. Parts one and two helped you set goals and priorities and select components. In this article, we find out how to design your scoring system, particularly the quantitative and qualitative options you should include to align your scoring system with your goals for using your scorecards.

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Crafting a scorecard (step two - select components)
15th April 2021

This is the second of five articles that aims to help you develop your own scorecards. In this article, we examine the components you should consider including on your scorecard to ensure it addresses your organisation’s priorities. 

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