FirstRain: Help and Customer Accounts
28th September 2012

FirstRain offers dedicated account manager support, as well as email and online help. They also offer scalable licensing options with customisable components. FirstRain is also offering FreePint subscribers discounted pricing through the end of 2012.

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FirstRain: Special Software Functionality
28th September 2012

Much of FirstRain’s value proposition lies in its ability to be used on mobile devices and in internal applications. Perrin Kerravala provides an overview of FirstRain’s deployment options.

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FirstRain: User Interface
28th September 2012

Perrin Kerravala provides an overview of FirstRain’s clean, user-friendly English language interface for web browser and mobile devices. 

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FreePint Report: Information Services Management Monthly Update (September 2012)
27th September 2012

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FirstRain: Outputs, Reports and Alerts
27th September 2012

FirstRain makes it easy for users to share content and bookmark articles to read later, as well as to email and print content. They also provide sophisticated alert options, called Monitors. Reviewer Perrin Kerravala provides details. 

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FirstRain: Search and Output Options
27th September 2012

FirstRain makes it easy to find the most recent company and industry intelligence breaking on the web and social media. Several data visualisations called Intelligence Analytics provide additional insight on trending topics. Reviewer Perrin Kerravala takes a close look at search options in this chapter.

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FirstRain: Sources, Coverage and Content
27th September 2012

FirstRain delivers intelligence to major account sales and marketing executives who need to deeply understand their key customers and end-markets, including the business influences and market drivers of their industries. FirstRain employs patented technology to find, extract and dynamically categorise the latest web content and tweets to deliver targeted, precisely-filtered content on companies and industries. Reviewer Perrin Kerravala provides details.

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FirstRain: Introduction and FreePint's View
27th September 2012

FirstRain is a powerful solution for delivering web and social media content on companies and industries, designed specifically for account sales and marketing executives. FirstRain offers flexible deployment solutions for the web, customer relationship management and social enterprise systems, as well as tablet and mobile devices. Reviewer Perrin Kerravala provides an overview in this introduction.

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Priorities in the Enterprise
27th September 2012

A variety of projects compete for attention and resources of information services managers. In Benchmarking on Information Services interviews, respondents rated their likelihood of devoting resources to certain types of projects. An analysis of average ratings and the spread of responses highlights just how diverse this profession is, and how many competing priorities an organistion must keep in play.

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Leveraging the power of lesser-known US government sources
27th September 2012

Governments have increased transparency and access to scientific and technical information, providing information professionals with new sources of information.  For those using US government databases, this appears to be a daunting task.  This article reviews some lesser-known resources, with an exploration of the US government's evolution from a dispersed information system to a centralised federated database and portal-based system. 

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