Inventing Our Own Future
1st November 2012

Users are well aware that the information environment is changing, and they're having their own struggles navigating this space. We have a huge opportunity in addressing that pain point, among others. That's a huge challenge, but an even bigger opportunity for information professionals. How often do we get to invent the future? And what are we going to do about it?

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What You Can Do to Improve Knowledge Sharing
1st November 2012

We all know how important it is for organisations to create and share knowledge. This is especially true in the legal sector, where knowledge of the law and legal subjects is what a law firm sells. Yet knowledge sharing within law firms can be especially difficult. There are many reasons why this is the case, but knowledge staff can take steps to improve knowledge sharing.

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Forget BYOD, It's Time to COPE
31st October 2012

Earlier this year I wrote about some of the challenges which organisations face when considering how they can encourage and develop a Bring Your Own Device (BYOD) policy. Whilst the popularity of BYOD has grown during 2012, a new concept is being discussed which might bring an end to some of the challenges it created.

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FreePint Report: Product Review of Linex Systems
31st October 2012

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SharePoint - A Librarian's Best Friend?
30th October 2012

Right now it seems like a day doesn't go by where I receive an email or read a blog post that extols the virtues of SharePoint as either an intranet, knowledge repository, knowledge network or collaborative tool. One article published in an AALL/ILTA white paper definitely grabbed my attention with the title "SharePoint: A Librarian's most versatile tool". This is certainly a very bold statement to make, so what is it about SharePoint that makes it so "versatile"?

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Product Review of Linex Systems: Executive Summary
30th October 2012

Reviewer Jan Knight highlights the key findings of her in-depth review of Linex Systems' aggregation and workflow tools. The system's ability to integrate multiple streams of information from a range of premium and web-based sources is a strength; some of the functions could be more intuitive; customer service is present and helpful, to enable new users to get up to speed and get the power of the product as quickly as possible.

Update: A new review of this product is available here »

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Linex Systems: Subscription Information and Costs
30th October 2012

Reviewer Jan Knight notes that interested professionals can initial register for free to perform searches on Linex Systems and receive alerts; customised pricing kicks in for subscribers who which to add their own content and create their own alerts. Pricing is based on numbers of administrators, alerts and specific modules included.

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Linex Systems: Help and Customer Accounts
30th October 2012

Linex Systems takes a "hands on" approach to training, encouraging new users to get involved with the system and then bring their practical questions to WebEx training sessions. Email-based help and FAQs are also effectively deployed, and a global team of customer service professionals helps ensure that customer questions are answered quickly, regardless of the time of day or location of the customer. Reviewer Jan Knight finds customer service and help accessible and useful.

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Linex Systems: User Interface
30th October 2012

Reviewer Jan Knight finds the user interface of Linex Systems generally useful, but lacking some structure that would make it easier for users to orient themselves within the product. A lengthy list of terms used in the product make it difficult to develop familiarity quickly.

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Linex Systems: Outputs and Reports
30th October 2012

Alerts are at the heart of the value of Linex Systems. Users and administrators can set up different types of alerts using different sources, time frames, and alerting mechanism. Reviewer Jan Knight also comments on the products reporting functions, which are designed to help administrators understand what alerts are most useful to users and gauge the value of the product overall.

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