Tough Love: Excelling at Customer Service Is Not Just One Big Happy-Clappy Hugfest
31st March 2007

Read

Moving Up: Vertical Search Proliferates
1st March 2007

Vertical Search is one of the 'hot' areas of the last couple of years. Not that it has dominated Google's overall most popular queries. Britney and Paris see to that. But quietly amongst thoughtful commentators like Om Malik, Danny Sullivan of Search Engine Watch and the financiers of Silicon Valley, the area has attracted expert attention.

Read

Finding Facts: The European Union after 50 Years
1st March 2007

The European Union (EU) marks its 50th anniversary in March 2007. In this time it has grown from six to 27 Member States, gradually expanded the range of its activities and become a highly complex organisation. This article attempts to sketch some of the background to the EU's development, point out the functions of some of the key institutions and above all indicate useful sources of information.

Read

All tied up? Escaping the Tangle of Red Tape
1st March 2007

Read

Business Information Trends: The Times They Are a-Changin'
1st March 2007

Read

Beyond Music: Integrating Podcasting into Your Business
1st February 2007

Read

Life of the Party: Social Web Browsers
1st February 2007

Read

Public Eye: Using Eye Tracking Software To Improve the Usability of Your Website
1st January 2007

Read

Holiday Express: Taking the Mobile Web on Holiday
1st January 2007

Holiday travelling is stressful enough with the shopping, visiting relatives and finding someone to water your plants while you're away. The added hassle of juggling travel plans, itineraries and traffic maps can be downright traumatic.

Read

Google Answers is Dead! Long Live Google Answers!
1st January 2007

For those unfamiliar with Google Answers, it is (was!) a human-powered, question-and-answer service begun in 2002 as the brainchild of Google co-founder Larry Page. Unlike most search-engine tools, Google Answers (gasp!) charged a fee: anywhere from $2 to $200. Not everyone is convinced that a fee-based Q&A service is workable, but in the course of its brief history, several hundred thousand people were willing to pay to have their questions answered at GA.

Read