Risa Sacks
As owner of Risa Sacks Information Services, Risa specializes in custom tailored phone inquiries and in-depth interviews in addition to manual and online research. She has provided research, writing and training to government and business from Fortune 100 companies to small start-ups for over 25 years. She literally "wrote the book" on phone research - Super Searchers Go to the Source: The Interviewing and Hands-On Information Strategies of Top Primary Researchers - Online, on the Phone and In Person. Risa frequently works with other researchers and research departments, helping them meet their phone research needs and provide complete answers for their clients - online and beyond.
She recently received the prestigious Sue Rugge Memorial Award from the Association of Independent Information Professionals (aiip.org).
Articles by Risa Sacks:
Search Beyond the Web: When to Pick Up the Phone
Saturday, 5th July 2008
Online search has come to dominate the information world, but there's one 19th century tool no researcher should be without - the telephone. Risa Banks reminds us of ten situations in which picking up a phone and talking to someone in person is far more effective than any other search tool.
Search Beyond the Web: When to Pick Up the Phone [ABSTRACT]
Saturday, 5th July 2008
Online search has come to dominate the information world, but there's one 19th century tool no researcher should be without - the telephone. Risa Banks reminds us of ten situations in which picking up a phone and talking to someone in person is far more effective than any other search tool.
Register for our next Community session:
![]()
Team roles and AI
26th February 2026
Latest on our YouTube channel:![]()
Read on the Blog:
January 2026 update
7th January 2026
- How BASF puts knowledge at the centre of innovation
28th January 2026 - All recent Subscription content
22nd January 2026 - Should you sign up for a product in beta?
13th January 2026
- Licensed content and AI (Community) 24th March 2026
- BASF's knowledge platform demo (Community) 10th March 2026
- Team roles and AI (Community) 26th February 2026