Bob Duckett
Bob Duckett recently retired as Reference Librarian of Bradford City Libraries. He was previously Subject Adviser (Social Sciences) there. Before Bradford, Bob worked at Birmingham Reference Library and the University College of North Wales (as a cataloguer). He is co-author with Christinea Donnelly and Peter Walker of Know It All; Find It Fast: An A-Z Source Guide for the Enquiry Desk published by Facet Publishing, 2002; 3rd ed 2008.
Articles by Bob Duckett:
Reference Desk: Tips on Using Your Wits
Wednesday, 24th June 2009
The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.
Reference Desk: Tips on Using Your Wits [ABSTRACT]
Wednesday, 24th June 2009
The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.
Register for our next Community session:
How to monitor developments in the source landscape
19th November 2026
Latest on our YouTube channel:
Read on the Blog:
October 2026 update
6th October 2026
- October 2026 update
6th October 2026 - AI use cases in information management – where are we today?
29th September 2026 - Take our poll on AI use cases
8th September 2026
- What’s new in the source landscape? (Community) 15th December 2026
- How to monitor developments in the source landscape (Community) 19th November 2026
- From AI use cases to implementation (Community) 22nd October 2026