Reference Desk: Tips on Using Your Wits [ABSTRACT]
Jinfo Blog

By Bob Duckett

Abstract

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.

Item

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualising to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.

What's Inside:

On being asked about shipping routes to West Africa, and wondering what source to seek, I was saved by the enquirer volunteering that he wanted to work his passage and happy being given Jobs Abroad from off the open shelves.

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