Jinfo: Blog

Jinfo Blog

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Date Archive

Reference Desk: Tips on Using Your Wits [ABSTRACT]
24th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.

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The Lean Intranet: from Intranet Zero to Intranet 2.0 and beyond. (Part Three: Intranet 2.0 and Intranet 3.0) [ABSTRACT]
24th June 2009

In the first two parts of this three-part series, Patrick Walsh has traced the evolution of organisational intranets from the baby steps of 'Intranet Zero' through its current 1.0 state, but believes that the collaborative approach hyped as 'Intranet 2.0' is a misnomer. He describes what a true 2.0 intranet must include and points to the future of successful intranets as truly integrated Enterprise Information Systems.

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Cooperative Intelligence: Help Yourself by Helping Others [ABSTRACT]
23rd June 2009

Competitive intelligence may have a bit of a cloak and dagger reputation, conjuring up images of secretive sleuthing. But Ellen Naylor makes a strong argument that Cooperative Intelligence - that is, voluntarily sharing information with others in our increasingly connected digital world - may yield better results for customers and companies in the end.

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Sweeble: Making Print Production Accessible [ABSTRACT]
23rd June 2009

Just because we're surrounded by news of digital media and resources doesn't mean that print has gone away; far from it. Sue Greenwood reminds us that for many people in the world, information access still means reading a paper (or blackboard) and describes how her company, Sweeble, seeks to put the means of production into the hands of those making the news.

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