Jinfo Blog
Receive these Blog items monthly, by signing up for the free newsletter:
Turning complaints into compliments in a city library service [ABSTRACT]
31st August 2010
'Putting customers first' is a core value for service organisations and what better way to do this than by addressing their issues before they have raised them formally? Twitter is awash with enquiries and complaints and, if these can be tracked down and addressed in a proactive way, it will leave the customers with a very positive feeling about that organisation. Graham Mainds describes how Edinburgh City Libraries turned complaints into compliments by setting up Twitter alerts.
Treasuring Twitter: The why and how of preserving tweets [ABSTRACT]
31st August 2010
Twitter started as method of exchanging 'inconsequential' information between individuals but is increasingly being seen as significant communication and marketing tool for organisations, so much so that they should be considering a preservation strategy for their tweets. Marieke Guy looks at why tweets should be preserved and what tools are available.
Transferring zeroes and ones - getting around file format issues [ABSTRACT]
31st August 2010
It is the seemingly small problems that can irritate us the most and take up a disproportionate amount of time to fix, like not being able to open a file because you have the wrong version of the software, or not being able to send a large file by email because of size restrictions. So these tips from Martin Belam will help to calm those frustrations.
No lazy summer days for legal info providers
Mobile penetration shapes emerging markets
Warm welcome to ProQuest Dialog's new release
News Resources - A VIP Editorial
Register for our next Community session:
AI use cases
22nd September 2026
Latest on our YouTube channel:
Read on the Blog:
August 2026 update
4th August 2026
- August 2026 update
4th August 2026 - Content and AI – key findings from Jinfo's recent research
21st July 2026 - Vendors and AI – integration is creating a new opportunity for aggregators
9th July 2026
- From AI use cases to implementation (Community) 22nd October 2026
- AI use cases (Community) 22nd September 2026
- Stakeholder value and AI: Workshop (Community) 16th July 2026