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Vernon Prior DIY Detection: Softly, Softly, Catchee Monkee (Part Two of Two) [ABSTRACT]
31st August 2009

Comprehensive competitive intelligence means looking at both hard and soft information. In Part two of his two-part article, Vernon Prior shares tips on the types of places and people that may willingly yield important competitive information, for those diligent and prepared enough to look.

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Ian Davis Image Findability: Improving through Tags [ABSTRACT]
31st August 2009

As image content proliferates and gains in importance to organisation, making it findable continues to be a challenge. Ian Davis provides a helpful list of image attributes to consider in developing your own approach, and points out the inherent challenges in the task.

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Gillian Paterson Using Information to Drive Business Processes: A Case Study [ABSTRACT]
31st August 2009

An organisations' Electronic Document Management System (EDMS) can be critical not only in meeting audit requirements but also in managing and driving key business processes. Gillian Paterson relays the experience of Scottish Water's Capital Investment Delivery team in implementing an EDMS that has proven its worth.

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Ann Danylkiw Social media strategy: How I Became an Expert in Three Days [ABSTRACT]
31st August 2009

When Ann Danylkiw was hired as green.tv's social media expert, she had a steep learning curve and a belief that social media technologies could help raise the environmental programming channel's profile. She relays the experience of her trial by fire and summarizes the key lessons learned in her rapid-fire ascent to social media expertise.

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