Jinfo: Information Services Add Value: Measuring and Proving It

Information Services Add Value: Measuring and Proving It
Jinfo Article

4th May 2009

Abstract

Even when the economy is booming, information professionals are called to prove their value over 'DIY' research on the Internet. But, with global economic contraction, comes even more pressure to quantify the value that info pros provide. Dennie Heye describes different aspects of 'perceived value' and how to show ROI to management.

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