Strategies for Information Managers in Professional Services
Jinfo Community

5th May 2015

Description

Teleconference, for information managers (buyers), aimed especially at those who work in consulting and professional services.

Consultancies are the quintessential "knowledge" business: they trade on the uniqueness, innovation and creativity of their knowledge base and knowledge workers.

Their character means that, from an information strategy and management point of view, they offer up unique challenges:

• Complex Needs: professional services and consultancies often require a wide range of premium resources, many of which must simultaneously serve the needs of different parts of the business
  
  
• Multiple Stakeholders: the decision-makers involved in consultancies are often a diverse group, which makes building relationships with them and communicating effectively a time-consuming challenge for information managers. When stakeholders are also firm partners, their management can become a full-time job all on its own
  
  
• Overhead or Billed?: professional services and consultancies often struggle with where to place information services - an overhead of the business, or an internal service unit requiring bill-back to clients? Both approaches have their merits, but...
  
  
• Hard-to-Measure: ...both can be hard to measure in terms of their success against objectives. Professional services have been among the first industries to recognise that usage isn't a good metric for value, and yet the challenge remains to find better approaches.

This Communities of Practice session provides a forum specifically for information managers in professional services to discuss how they address these challenges. We'll be working from materials already familiar to participants in CoPs, such as stakeholder maps and objectives measurement worksheets, but with a special focus on how these apply within consultancies and professional services firms.

Communities of Practice are open to any organisation with a FreePint Subscription at the Community level or higher. When your registration is approved, you will receive details to attend the session.

If you have a question about this event, or are unsure if you have a Community level subscription, please contact us.

Date:

• Tuesday, 5th May at 08:00 Pacific / 10:00 Central / 11:00 Eastern / 16:00 (BST) / 17:00 Europe
  60 minutes

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