A Case Study: Using Evidenced Based Research to Change Attitudes Towards Home Births
31st July 2009

The subject of home births elicits many opinions, not all of them based on the facts. Leah Hazard shares what she's learned about combining quantitative and qualitative research in writing a home birth handbook, as well as her efforts to get the information into the hands of the people who need it most.

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DIY Detection: Softly, Softly, Catchee Monkee: Part 1
31st July 2009

When it comes to competitive intelligence, collecting hard data like published reports and datasets may be easier than tracking down less quantifiable information. But is it as useful? In Part 1 of this two part article, Vernon Prior discusses the value of soft data collection in the competitive intelligence gathering process and introduces three techniques for uncovering it.

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FreePint Report: SLA 2009 Annual Conference
31st July 2009

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FreePint Report: AIIP 2009
30th June 2009

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FreePint Report: PIC 2009
29th June 2009

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Reference Desk: Tips on Using Your Wits
24th June 2009

The best training in the world may not always be enough when you're staffing a reference desk that serves the general public. From contextualizing to active listening to polite deflecting, Bob Duckett draws on his years of experience to provide tips for handling the wide range of questions that land at the public reference desk.

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The Lean Intranet: from Intranet Zero to Intranet 2.0 and beyond. (Part 3: Intranet 2.0 and Intranet 3.0)
24th June 2009

In the first two parts of this three-part series, Patrick Walsh has traced the evolution of organisational intranets from the baby steps of 'Intranet Zero' through its current 1.0 state, but believes that the collaborative approach hyped as 'Intranet 2.0' is a misnomer. He describes what a true 2.0 intranet must include and points to the future of successful intranets as truly integrated Enterprise Information Systems.

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Cooperative Intelligence: Help Yourself by Helping Others
23rd June 2009

Competitive intelligence may have a bit of a cloak and dagger reputation, conjuring up images of secretive sleuthing. But Ellen Naylor makes a strong argument that Cooperative Intelligence - that is, voluntarily sharing information with others in our increasingly connected digital world - may yield better results for customers and companies in the end.

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Sweeble: Making Print Production Accessible
23rd June 2009

Just because we're surrounded by news of digital media and resources doesn't mean that print has gone away; far from it. Sue Greenwood reminds us that for many people in the world, information access still means reading a paper (or blackboard) and describes how her company, Sweeble, seeks to put the means of production into the hands of those making the news.

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Information Risk
9th June 2009

It is not an exaggeration to say that the lifeblood of today's organisation, whether it be in the private or public sector, is information. All organisations handle information. If it is not effectively managed and controlled then potentially it can lead to both financial and reputational loss. 

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