Content
Grounded in original research, Jinfo Content helps you turn our insight into action on critical information challenges.
Available through a Jinfo Subscription, our reports and recorded webinars bring you practical ideas, case studies, tips and models for change.
Filter the list below:
Guide to value in the Jinfo Research Focus - benchmark information services
5th July 2019
Jinfo contributing editor Andrew Lucas provides an overview of the articles, models, research and tools published within the Jinfo Research Focus, "Benchmark information services - progressing towards transformation", looking at areas from the importance of tracking time to reporting lines and how to identify your peer group for benchmarking.
Documenting the value chain
5th July 2019
Why time measurement matters
5th July 2019
American Financial Group's Information Research Centre explains the benefits they find of tracking time, from demonstrating value to identifying most engaged customer groups. They also highlight the tool they use and the downfall of the tools they've used in the past.
The impact of changing reporting line
4th July 2019
We interview an information manager who has changed reporting line, to find out how that impacted on their services, stakeholders and how the information centre was valued and perceived. The article also includes tips and recommendations for others who may face a shift in reporting line.
The strategy behind PwC Canada's content portfolio management
3rd July 2019
Sean DeNora of PwC Canada's Research & Insights team gives his tips for solid contract negotiation and examples of where he's used a variety of techniques to negotiate more appropriate contracts for information tools and databases.
Jinfo benchmarking research 2019
28th June 2019
Documenting the value chain (part 6 - smarter decisions)
28th June 2019
We know that information expertise is a prerequisite when it comes to helping us make smarter decisions but being able to evidence this and measure its impact over time can be problematic. What we can do is try and document the characteristics of the environment in which this goal is achieved and how information services contribute to creating those characteristics, this article looks at how we can set about doing this.
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Transforming knowledge management at BASF – GenAI and the evolution of QKnows
10th December 2025
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