Jinfo: AI use cases in information management

AI use cases in information management – from tasks to workflows
Jinfo Report

29th September 2026

Abstract

Jinfo research shows that AI is already being used across a wide range of information-management activities. But most current use is still concentrated on individual tasks rather than connected workflows or end-to-end processes.

The opportunity is therefore not simply to identify more AI use cases. It is to:

understand where AI is already useful
extend proven tasks carefully into adjacent steps
prioritise recurring work where value can accumulate
recognise that access, licensing and governance often determine what is feasible.

In this report, we explore these four areas and provide a practical approach to identifying, developing and prioritising AI use cases in information management.

Contents:

Executive summary and actions
Introduction
1. Where AI is used in information management today
2. Move from AI tasks to workflows
3. Prioritise the right use cases
4. Make feasibility part of use-case design
Conclusion.

An overview of this report is available on our blog.

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About this report