Measuring your service based on value and impact
Jinfo Webinar
12th September 2019
[Research Focus: Benchmark information services - progressing towards transformation]
Description
As an industry, we are moving towards improved measurement based on value and impact, rather than transactions. The best information teams are starting to generate metrics based on operational data; doing so successfully requires that they partner with their customers, suppliers and adjacent departments (like IT or HR).
In this webinar Jinfo research analyst, Rebecca Brizi, will present relevant findings from this year's Jinfo benchmarking research. She will also highlight how you might improve value and impact through strengthening your relationships with other departments, through being more strategic about services such as portfolio management, and how to us Jinfo's model of documenting the value chain.
Webinars are open to licensed users on a Jinfo Subscription. Spaces are limited.
If you have a question about this event, or are unsure if you have a subscription, please contact us.
Date:
- Thursday, 12th September 2019 at 08:00 Pacific / 10:00 Central / 11:00 Eastern / 16:00 (BST) / 17:00 Europe, 60 minutes.
Webinar Recording and/or Slide Deck
This event has passed, and a recording and/or slide deck is available for customers with a Jinfo Subscription.
If you have a Jinfo Subscription, please sign in here so that we can check your account:
If you are considering purchasing a Jinfo Subscription and would like to request guest access to view the recording, please contact us.
- Webinar title: Measuring your service based on value and impact
- Link to this page
- View printable version
- Categories:
Related reports:
- Webinar deck - measuring your service based on value and impact
Thursday, 19th September 2019
Improve your negotiation position, measure performance of your portfolio of external content, and communicate more effectively with stakeholders.
A Jinfo Subscription gets you access to activity-based content to move your projects forward, plus dynamic peer group discussions on meaty topics.
- Enhancements to the Jinfo website
Thursday, 21st January 2021 - Research update - what matters most to smart information managers
Thursday, 21st January 2021 - Research update - what's your focus in 2021?
Thursday, 7th January 2021
Articles:
- Mini review of M-Brain's Intelligence Plaza
Monday, 18th January 2021 - Product review of Aurora FirstLight (value - purchasing, development and competitor landscape)
Thursday, 14th January 2021 - Product review of Aurora FirstLight (technology - search & user interface; outputs & alerts; administration)
Wednesday, 13th January 2021
Reports:
- Product review of Aurora FirstLight
Monday, 11th January 2021 - Market landscape - patent products
Monday, 21st December 2020 - Product review of TRG Screen's Quest
Friday, 18th December 2020
- Negotiation clinic - role-play and Q&A (Community) Tuesday, 13th April 2021
- Usage data in contract negotiations (Community) Tuesday, 23rd March 2021
- Pricing models for information and data licensing (Community) Tuesday, 2nd March 2021
- Comparative product evaluation - breaking it down into manageable pieces (Webinar) Tuesday, 19th January 2021
- The importance of current awareness tracking (Webinar) Tuesday, 12th January 2021
- State of the Industry, 2021 (Webinar) Tuesday, 5th January 2021