Graham Mainds
Graham Mainds is part of the Information and Digital Team at Edinburgh City Libraries, with specific responsibility for Web Services. Graham has been with Edinburgh City Libraries for the past ten years.
Contact: Graham.Mainds@edinburgh.gov.uk
Find Edinburgh City Library Web 2.0 links at http://yourlibrary.edinburgh.gov.uk and http://www.twitter.com/talesofonecity
Articles by Graham Mainds:
Turning complaints into compliments in a city library service
Tuesday, 31st August 2010
'Putting customers first' is a core value for service organisations and what better way to do this than by addressing their issues before they have raised them formally? Twitter is awash with enquiries and complaints and, if these can be tracked down and addressed in a proactive way, it will leave the customers with a very positive feeling about that organisation. Graham Mainds describes how Edinburgh City Libraries turned complaints into compliments by setting up Twitter alerts.
Turning complaints into compliments in a city library service [ABSTRACT]
Tuesday, 31st August 2010
'Putting customers first' is a core value for service organisations and what better way to do this than by addressing their issues before they have raised them formally? Twitter is awash with enquiries and complaints and, if these can be tracked down and addressed in a proactive way, it will leave the customers with a very positive feeling about that organisation. Graham Mainds describes how Edinburgh City Libraries turned complaints into compliments by setting up Twitter alerts.
Vendor adoption of AI
Community session
23rd May 2024
AI prompting and AI-sourcing, US private companies, and Jinfo on YouTube
Blog posting
10th April 2024
April 2024 Update
YouTube video
10th April 2024
- AI prompting and AI-sourcing, US private companies, and Jinfo on YouTube
10th April 2024 - AI practical actions, prompting and outsourcing
6th March 2024 - GenAI and ESG wisdom of the Jinfo crowd
13th February 2024
- Jinfo Community session (TBC) (Community) 20th June 2024
- Vendor adoption of AI (Community) 23rd May 2024
- Offshore, outsource or AI-source? (Community) 16th April 2024