Jinfo: Using co-design to innovate in libraries

Using co-design to innovate in libraries
Jinfo Article

3rd May 2011

Abstract

The key element when designing any successful service involving information is to meet the needs of the people who will use it. This sounds simple enough but how do we explore those needs and produce tangible outcomes? Lauren Currie and Joanna Ptolomey explain the process of service design, involving co-designing with the people, which can lead to innovative services.

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