Jinfo: Putting Users at the Centre of Discovery

Putting Users at the Centre of Discovery
Jinfo Article

25th March 2015

Abstract

In the enterprise employees want to be able to find information and items they know or think already exists quickly and easily. Understanding user behaviour and their expectations of discovery is the key to making improvements on an ongoing basis. At the base of this is good information management. Technology is also very important but it is only part of the equation.

Steve Bynghall explains how information professionals should take a holistic approach to managing discovery which encompasses different activities including using data to make continual improvements, reducing the amount of content to be searched upon, training users and content owners and also focusing on key areas of structured knowledge.

Content Access

Access to Jinfo Content and Community is available through a Jinfo Subscription.

Does your organisation have a Jinfo Subscription?

"Yes"

Please sign in to MyJinfo here so that we can check your access to this item:

Or sign in via email:

Enter your email and we'll send you a magic link to sign you in automatically.

"Not yet"

Access to this article is available through a Jinfo Subscription, which will help your organisation:

Save time and money
Re-invent information services
Define, measure and communicate information value.

"Don't know"

Contact us to find out if your organisation already has a Jinfo Subscription.

Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.

About this article