Jinfo: Supporting Enterprise Collaboration in a World Obsessed With Slack

Supporting Enterprise Collaboration in a World Obsessed With Slack
Jinfo Article

20th May 2016

Abstract

Slack is a collaboration tool which has achieved extraordinary growth, largely bypassing central enterprise collaboration teams. What does this mean for the ways we should support users from the centre? Steve Bynghall argues that Slack has strengths and weaknesses and central support is needed to help employees explore different collaboration options. A number of support tactics are outlined.

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