The secret to self-service success
Jinfo Article
15th August 2017
Abstract
As our use of technology has increased, so too have our expectations. We expect more autonomy with our tools, both in the personal and work sphere. This article looks at self-sufficiency, and explores customisation, source selection and immediacy and offers some tips on how to work better with vendors to incorporate self-service tools into the organisation.
Content Access
Access to Jinfo Content and Community is available to Jinfo clients.
Is your organisation a Jinfo client?
"Yes"
Please sign in here so that we can check your access to this item:
"Not yet"
Access to this article is available to Jinfo clients. Becoming a client will help your organisation:
- Save time and money
- Re-invent information services
- Define, measure and communicate information value.
"Don't know"
Submit the Enquiry form to find out if your organisation is already a client or to discuss your questions or requirements.
Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.
Robin Neidorf
Director of Research
robin.neidorf@jinfo.com
- Article title: The secret to self-service success
- Link to this page
- View printable version
Related articles:
- How to satisfy your internal stakeholders for current awareness
Thursday, 10th August 2017 - Untangling the terminology of content aggregation
Tuesday, 18th July 2017 - Q&A with Factiva - News on the Move
Monday, 12th October 2015
Upcoming Community sessions
- The Inside Circle – let's talk suppliers,
Thursday, 29th September 2022
"Are you in a proactive state of resilience? Preparing for contract negotiations"
13th July 2022
The final quarter can feel daunting; a busy operating period often combined with a large number of contract renewals. Negotiations are increasingly difficult; a value based approach can provide useful levers. Learn about the practical strategies you can employ to drive the negotiating process.
Read on the Blog- Portfolio Management: do your "users' expression of value" drive your decisions?
Wednesday, 17th August 2022 - Are you in a proactive state of resilience? Preparing for contract negotiations
Wednesday, 13th July 2022 - The value of information remains at the heart of it all
Friday, 8th July 2022
- The Inside Circle – let’s talk suppliers (Community) Thursday, 29th September 2022
- Plan your work, work your plan (Community) Thursday, 9th June 2022
- Value Chain foundation – mastering the mindset (Community) Thursday, 5th May 2022
- Centre of Excellence (step seven - ready, aim, fire) (Webinar) Tuesday, 28th June 2022
- Centre of Excellence (step six - making strategy operational) (Webinar) Wednesday, 15th June 2022
- Making data meaningful (Webinar) Tuesday, 17th May 2022