Rebecca Gebhardt Brizi The secret to self-service success
Jinfo Article

15th August 2017

By Rebecca Gebhardt Brizi

Abstract

As our use of technology has increased, so too have our expectations. We expect more autonomy with our tools, both in the personal and work sphere. This article looks at self-sufficiency, and explores customisation, source selection and immediacy and offers some tips on how to work better with vendors to incorporate self-service tools into the organisation.

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