Jinfo: Market landscape - enquiry management systems

Market landscape - enquiry management systems
Jinfo Report

10th July 2018

Abstract

This report covers seven of the leading enquiry management tools specifically designed for information services:

BLUEcloud LSP from SirsiDynix
Enquire from Bailey Solutions
Liberty from Softlink
LibLime Koha
Quest
RefTracker from Altarama
Soutron LMS.

The report also includes five products which are not specifically designed for use by information professionals but are often used by helpdesks:

Freshdesk
Salesforce Desk.com
Springshare LibAnswers
Team Support
Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

By Sophie Alexander.

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