Jinfo Subscription Report Market landscape - enquiry management systems
Jinfo Report

10th July 2018

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Abstract

This report covers seven of the leading enquiry management tools specifically designed for information services:

  • BLUEcloud LSP from SirsiDynix
  • Enquire from Bailey Solutions
  • Liberty from Softlink
  • LibLime Koha
  • Quest
  • RefTracker from Altarama
  • Soutron LMS.

The report also includes five products which are not specifically designed for use by information professionals but are often used by helpdesks:

  • Freshdesk
  • Salesforce Desk.com
  • Springshare LibAnswers
  • Team Support
  • Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

By Sophie Alexander.

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Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development
claire.laybats@jinfo.com


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