Jinfo: Community deck - balancing end-user and expert services, to build a Centre of Excellence

Community deck - balancing end-user and expert services, to build a Centre of Excellence
Jinfo Report

22nd May 2019

Abstract

The Jinfo model of an Information Centre of Excellence calls for information teams to balance two needs: enabling end-users and delivering expert information services.

In this Community session we'll share our research and facilitate discussion on building a strategy that speaks to both of these needs, and keeps them in balance with the goals and character of the organisation.

This is a great opportunity to discuss Jinfo's unique Centre of Excellence model with facilitator Rebecca Brizi, who can provide real-world examples to work through how to balance these two goals, including the skills, services, tools and partnerships you need for each.

This is the slide deck and speaker notes from the Jinfo Community session "Balancing end-user and expert services, to build a Centre of Excellence", which ran on 16th May 2019

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About this report

Report title: Community deck - balancing end-user and expert services, to build a Centre of Excellence
Pages: 27
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