Surfacing Information and Avoiding Visibility Sins
Thursday, 12th March 2015
By James Mullan
The latest articles and Q&As published in the Topic Series "Making Information Visible" are under co-producer James Mullan's scrutiny along with his highlights of items to be published which look at areas such as external tools to improve information visibility and ways to improve users' search experience.
We are in the last month of the FreePint Topic Series "Making Information Visible" and I think it's fair to say there have been some fantastic articles and updates published by both regular FreePint contributors and guest contributors.
Despite the end of the series fast approaching we still have some interesting articles due for publication, with a particular focus on search and making internal resources more visible for users.
Improving Users' Search Experience
Two articles being published soon look closely at how search can be used to make information visible. The first of these is Sally Roberts' article "Blending Internal and External Resources for an Improved User Experience". In this article Sally, who has worked within the professional services sector for many years, looks at what can be done to improve access to both internal and external resources to provide an easier search experience for the user.
Having easy access to these resources is especially important in organisations where there are a significant number of both internal and external resources that they need to use regularly. So, for example, in a law firm users will need to use both internal resources such as Know How and Precedents alongside other similar external sources, for example LexisNexis and Westlaw.
One of the questions Sally asks in her article is why we can't just use Google within our organisations. This ties in nicely with an article I have written for the Topic Series called "Why Enterprise Search Will Never Be Like Google". In this article I look at the many challenges in making internal search tools and why there are many reasons why you wouldn't want to make your search more like Google.
The Topic Series has also included some other interesting articles on search. The latest of these was Nigel Williams' article called "Evolve Your Search into Solve - Stop the Seven Deadly Sins". In this article Nigel looks at some of the challenges of making internal content more discoverable and, as the title of the article suggests, the seven sins organisations should avoid.
Using External Tools to Make Information More Visible
Two of the Q&As in the series look at some of the challenges of making information visible within an organisation and the role that external products can play.
In the Q&A with InfoDesk, FreePint contributor Sophie Alexander spoke to Lynn Epstein (COO), Sterling Stites (CEO) and Sean Smith (VP marketing) about how information can be made more visible within an organisation and some of the trends they see developing in the future. Some of the issues discussed in this article tie in nicely with some of the points in Sally Roberts' article on how to blend internal and external resources within a single search interface.
The other Q&A is with EBSCO. EBSCO is a key supplier in the provision of databases, discovery tools and information literacy resources. As a result, EBSCO can provide some key insights into some of the challenges of making information visible within an organisation.
In this Q&A with EBSCO, FreePint spoke with Kate Lawrence, VP of user research, about some of the challenges associated with making information visible and how it's important to get the right blend of technology, content and user behaviour.
So whilst we might be fast approaching the end of our latest Topic Series there are still some very interesting articles being published that will provide insights into how organisations and vendors are approaching the challenge of making information visible.
This Blog Item is part of the FreePint Topic Series "Making Information Visible".
Improve your negotiation position, measure performance of your portfolio of external content, and communicate more effectively with stakeholders.
A Jinfo Subscription gets you access to activity-based content to move your projects forward, plus dynamic peer group discussions on meaty topics.
- Enhancements to the Jinfo website
Thursday, 21st January 2021
- Research update - what matters most to smart information managers
Thursday, 21st January 2021
- Research update - what's your focus in 2021?
Thursday, 7th January 2021
- Mini review of M-Brain's Intelligence Plaza
Monday, 18th January 2021
- Product review of Aurora FirstLight (value - purchasing, development and competitor landscape)
Thursday, 14th January 2021
- Product review of Aurora FirstLight (technology - search & user interface; outputs & alerts; administration)
Wednesday, 13th January 2021
- Product review of Aurora FirstLight
Monday, 11th January 2021
- Market landscape - patent products
Monday, 21st December 2020
- Product review of TRG Screen's Quest
Friday, 18th December 2020
- Negotiation clinic - role-play and Q&A (Community) Tuesday, 13th April 2021
- Usage data in contract negotiations (Community) Tuesday, 23rd March 2021
- Pricing models for information and data licensing (Community) Tuesday, 2nd March 2021
- Comparative product evaluation - breaking it down into manageable pieces (Webinar) Tuesday, 19th January 2021
- The importance of current awareness tracking (Webinar) Tuesday, 12th January 2021
- State of the Industry, 2021 (Webinar) Tuesday, 5th January 2021
Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.
Designed around the most common challenges and pain points for time- and resource-strapped information teams
A tailored overview of our research and active discussion with your Jinfo analyst.
Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.
Read case studies, and start the conversation: