Transform your information centre deliverables and their perceived value
Jinfo Blog

By Catherine Dhanjal

Abstract

How can you capitalise on the outputs of your enquiries and use your deliverables to raise the profile of the information centre and your expertise? Our recent report explains.

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One of the most tangible and recognised outputs for information centres are their "deliverables". These are typically a written piece produced as a result of an enquiry.

Commonly produced according to the firm's own format, they often have a standardised approach per firm, with a format which is rarely reviewed.

Simple measures for a powerful outcome

In a recent Jinfo report, "How to make your deliverables carry your message", Jinfo's director of research, Robin Neidorf, discussed a recent consulting project where she helped an information centre turn their deliverables into stakeholder-focused outputs which:

• Explained the steps taken to fulfil the enquiry or produce the deliverable
• Outlined the resources used
• Made the content more easy to digest
• Shaped more as a management report than a standard Word document
• Better showcased the value the information centre was adding to the enquiry
• Explained next steps the information centre could take to further aid the enquirer.

Using a before and after example and commentary, Robin explained the consulting process from the initial onsite workshop where the problem was discussed (how to define the information centre's value more clearly to internal stakeholders) through to follow-up web sessions and specific feedback on deliverables.

Make your expertise and value more visible

In the report explains how you can implement "some basic changes [to] make your expertise and value more visible and explicit to the people who are actually using your services and reviewing your work product".

Jinfo Subscribers can log in now to read the full report, "How to make your deliverables carry your message".

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