By Matthew Mezey

As Online Community Manager at the Royal Society of Arts (RSA), my core role is to support the RSA's diverse Fellowship of 27,000 individuals in their projects, collaboration and networking across a range of online communities. However, the RSA is the kind of place where you can easily get pulled into additional areas: last year I even co-authored a report for our think tank, titled "Beyond the Big Society – Psychological Foundations of Active Citizenship". The resources below are those I'm finding really useful for current projects.

• WonkComms (LinkedIn group): An enjoyable event on "The Future of Think Tank Communications" (with IPPR, The Economist and others) recently introduced me to the LinkedIn group WonkComms. It’s a great little Community of Practice, which gave me valuable feedback when I asked if anyone had successfully set up a cross-departmental Twitter rota (the online community professionals' Yahoo group e-mint was also a help).
  
  
• Intelligent Insights on Intelligence Theories and Tests (aka IQ's Corner) blog is a great resource for the latest research findings on subjects such as education, creativity, intelligence and neuropsychology.
  
  
• Yahoo Pipes: I have long used Google Reader to aggregate RSS feeds and publish the merged feeds to places like this public RSA Netvibes dashboard, so I now rapidly need to learn to use Yahoo Pipes to achieve the same ends. And hope that tool won’t similarly close down! (I’m also still mourning the wonderful Delicious widget for Netvibes - that displayed all the searchable tags too - making it ever so easy to create a great collaboratively-produced searchable public resource of webpages. Know a similar widget? Please let me know).
  
  
• Thinking about SOI [Subject-Object Interview], Development and Organisations (LinkedIn group): I’m always interested in the findings that adult development research throws up. (For example, the work on applying William Perry’s and Patricia King/Karen Kitchener’s models of adult development to understanding how to effectively teach information literacy looks fruitful). A LinkedIn group called 'Thinking about SOI [Subject-Objective Interview], Development and Organisations' is one place I’ve just started going to (Adult Development Yahoo group is another place).
  
  
• Transition Network: I love how the website of eco charity the Transition Network makes use of Google maps to share its projects, people and initiatives. Even better, they offer embeddable widgets to the other local websites in their network which both show all the nearest projects, and allow anyone to add in new projects to their central database. (The site is produced by the fun and iconoclastic Ed Mitchell, who ran the KM forum KnowledgeBoard, during its heyday).

Matthew Kalman Mezey (@MatthewMezey) is Online Community Manager at the Royal Society of Arts, a civic innovation charity of 27,000 Fellows - founded in 1754 - that the poet EV Lucas once memorably dubbed 'England's Fairy Godmother'. The RSA more recently developed RSA Animates videos as an innovative, accessible and unique way of illustrating and sharing world-changing ideas.

He has previously worked for CILIP, as News Editor of Library and Information Update magazine, and for organisations including the Institute for Social Inventions and the New Statesman.

Matthew is currently helping an RSA Fellow write a report about the crucial role - sometimes noticed, sometimes unnoticed - that maverick "anti-heroes" can play in their organisations, and in grappling effectively with the world's "wicked" issues. He can be contacted on: matthew.mezey@rsa.org.uk.

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FreePint Features offers the latest commentary on trends, issues and opportunities in the information world, as well as examples of how organisations use FreePint resources to raise the value of information.

Selection of the latest FreePint Features articles:

• Making the Case for Knowledge in Financial Services
  By Robin Neidorf on Friday, 28th June 2013
  An essential part of an information manager's job is being able to explain and justify the value of an information or knowledge centre to colleagues and the C-suite. One FreePint customer calls on Director of Research Robin Neidorf for support and creates the case for information resources and knowledge staff as valuable assets and an essential part of the organisation's strategic planning process.
  Posted in: Information strategy - Internal communications - Knowledge management - Information purchasing - Research - FreePint news
  
  
• Go Forth with (Due) Diligence
  By Sophie Alexander on Friday, 28th June 2013
  Lexis Diligence provides a convenient resource for timely access to global business intelligence in the areas of risk, compliance and fraud, with stringent Anti-Money Laundering, bribery and corruption regulations increasing the compliance burden for companies across many more sectors. Since the product was last reviewed there have been a few notable changes, making this a useful tool for organisations seeking to avoid the reputational and financial costs involved in non-compliance.
  Posted in: Information purchasing - Regulatory compliance - Company sources - People sources - Regional sources
  
  
• FreePint Report: News Aggregation Products and Trends
  By Robin Neidorf on Thursday, 27th June 2013
  The FreePint Report: News Aggregation Products and Trends collates reviews of key products and articles on marketplace trends to provide an essential read for information content buyers. Reviews range from long-standing "must have" products such as Factiva and Nexis.com to niche aggregation products and complementary supporting products including Linex and Attensa StreamServer.
  Posted in: Information services management - Information purchasing - Media monitoringvNews sources - FreePint news
  
  
• Widen Your Horizons: Research with Non-Text Sources
  By Jan Knight on Tuesday, 25th June 2013
  Reviewing FreePint's collection of articles on non-text sources, Jan Knight finds that valuable information can be gained from sources as diverse as social media's blogs and tweets, non-commercial publishing sources in grey literature, and emerging innovations such as visualisation and graphical representations of datasets and statistics.
  Posted in: Research - Competitive intelligence - Non-text sources - Visualisation - FreePint news
  
  
• Arm Yourself with Sales 2.0 Intelligence Tools
  By Michael Levy on Friday, 21st June 2013
  Sales intelligence services have evolved rapidly over the past few years. Traditional sales tools were general business information databases that supported list building, but they have matured into powerful information services with richer workflow functionality around companies, executives, and industries. The leading Sales 2.0 services support workflow integration into CRMs and help sales reps target who to call, when to call, and what to say.
  Posted in: Information purchasing - Company sources - Competitive intelligence
  
  
• Experiences in FreePint Engagement
  By Robin Neidorf on Thursday, 20th June 2013
  FreePint's Communities of Practice (CoP) offer a convenient and compelling way for FreePint Subscribers to share information openly with colleagues and to discuss their challenges and experiences around topics such as mobile deployment in the enterprise. Joining a CoP allows Subscribers to communicate with their peers around the world to discuss global issues in information management and strategy. Robin Neidorf introduces the new FreePint CoP: news aggregation.
  Posted in: Information services management - Knowledge management - PR and external communications - Information purchasing - Research - Competitive intelligence - Industry sources - Training - FreePint news
  
  
• FreePint's SLA Recap
  By Robin Neidorf on Thursday, 20th June 2013
  As always at professional gatherings, SLA attendees took full advantage of the opportunity to share ideas, ask questions of one another, and learn about emerging areas of information work.
  Posted in: Information services management - Information purchasing - Industry sources - Training - FreePint news
  
  
• ... More ...

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Articles and reports included in a FreePint Subscription provide customer organisations with practical insight on four FreePint Topics:
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Recent FreePint Subscription articles and report:

• Source Update July 2013: What's Happening with Nexis?
  By Anne Jordan on Tuesday, 2nd July 2013
  This month's additions and changes in Nexis, researched and compiled by Anne Jordan.
  Posted in: Research - News sources - Regional sources
  
  
• LIKE's IDEAS 2013 Conference: Manage and Monetise Big Data
  By Penny Crossland on Tuesday, 2nd July 2013
  Big data is the information industry's buzz term of the moment, so this year's London Information Knowledge Exchange (LIKE) conference entitled "From Big Data to Little Apps: How You Can Access, Present and Deliver Information in the Workplace" was very timely. The audience heard how enterprises from Formula One's McLaren to media app Shazam are managing, visualising and monetising big data and what opportunities this new area provides for information professionals.
  Posted in: Information strategy - Knowledge management - Content management - Visualisation
  
  
• Do Social Tools Help or Hinder Intranet Managers?
  By James Mullan on Monday, 1st July 2013
  Social media websites and tools have become so well entrenched within the consumer market that we now all take their use for granted. Behind the firewall, however it's a different matter. Social tools are often viewed with suspicion and regarded as a waste of time by many. So, do social tools help or hinder intranet managers?
  Posted in: Collaborative and social tools - Intranets
  
  
• Source Update July 2013: What's Happening with EBSCO?
  By Anne Jordan on Monday, 1st July 2013
  This month's additions and changes in EBSCO, researched and compiled by Anne Jordan.
  Posted in: Research - News sources
  
  
• Hacking - Risk or Opportunity?
  By Tim Buckley Owen on Friday, 28th June 2013
  Recent reports from the Bank of England and PwC (in a survey commissioned by Iron Mountain) both show that information security is a growing concern for executives. But while the financial institutions polled by the Bank demonstrate at least some confidence in their ability to handle cyber security issues, PwC's medium sized businesses seem much less well equipped to deal with hacking. As Britain's Home Office prepares to launch a cyber security campaign, aimed partly at small businesses, recent incidents at LexisNexis and LinkedIn suggest that no-one is safe, no matter how technologically adept.
  Posted in: Competitive intelligence - Content management - Intranets - Media monitoring
  
  
• FreePint Report: Information Services Management Monthly Update (June 2013)
  Published on Friday, 28th June 2013
  This monthly update collects the current content relevant to those responsible for information service management, information strategy and content procurement in a convenient PDF package for download and offline reading.
  Posted in: Information services management - Information strategy - Information purchasing - Compliance tools
  
  
• Mini Review: Lexis Diligence
  By Sophie Alexander on Thursday, 27th June 2013
  Lexis Diligence is designed to help a company perform due diligence in the areas of risk, compliance and fraud, including areas such as litigation history and a politically exposed person check. Following FreePint's 2011 review, Sophie Alexander put the product's new features to the test, including Google Translate, negative news check, a 30 day saved search history, and the addition of 1700 new titles.
  Posted in: Information purchasing - Regulatory compliance - Company sources - People sources - Regional sources
  
  
• FreePint Report: News Aggregation Products and Trends
  Published on Thursday, 27th June 2013
  The FreePint Report: News Aggregation Products and Trends collates reviews of key products and articles on marketplace trends to provide an essential read for information content buyers. Reviews range from long-standing "must have" products such as Factiva and Nexis.com to niche aggregation products and complementary supporting products including Linex and Attensa StreamServer.
  Posted in: Information services management - Information purchasing - Media monitoring - News sources
  
  
• The Meaning and Value of Facebook "Likes"
  By James Mullan on Thursday, 27th June 2013
  Since its introduction in 2009, the "like" button on Facebook has crept into every aspect of our lives. Most users of Facebook are aware that they can like a photograph, status update or content that a friend has added. Individuals can also share that they like a particular company, product or individual. According to Facebook the like button is clicked an average of 2.7 billion times a day and is deeply entrenched in our use of the social media tool. So could the concept of "liking" content move behind the firewall on to intranets and other social tools?
  Posted in: Collaborative and social tools - Internal communications - Intranets
  
  
• DJX - Dow Jones Responds to User Concerns
  By Tim Buckley Owen on Wednesday, 26th June 2013
  FreePint's Tim Buckley Owen contacted Dow Jones to ask about customer concerns regarding the absorption of Factiva into the DJX portal (formally known as Dow Jones Product X). Georgene Huang shares some of the thinking behind Dow Jones's vision of a single, one log-in environment, providing access to the full range of content. Customers are concerned about a "one size fits all" offering of loosely connected services which may not meet the needs of many users, but Huang suggests that a comprehensive product, based on and influenced by ongoing feedback from customers, can grow the audience for the product whilst simultaneously meeting the needs of current customers.
  Posted in: Company sources - Financial sources - Industry sources - Market sources - Media monitoring - News sources
  
  
• FreePint Report: Research with Non-Text Sources
  Published on Tuesday, 25th June 2013
  Reviewing FreePint's collection of articles on non-text sources, Jan Knight finds that valuable information can be gained from sources as diverse as social media's blogs and tweets, non-commercial publishing sources in grey literature, and emerging innovations such as visualisation and graphical representations of datasets and statistics.
  Posted in: Research - Competitive intelligence - Non-text sources - Visualisation
  
  
• FreePint Report: Mobile Deployment in the Enterprise
  Published on Tuesday, 25th June 2013
  A challenge in the mobile space is that content vendors are all over the place, with regard to what they enable, what they can do, and how far they can support your strategy. FreePint's Community of Practice: Mobile Deployment in the Enterprise explores the reasons for this, as well as what you can do to address the chaos effectively.
  Posted in: Information strategy - Information purchasing - Content management - Mobile
  
  
• Will Hashtags Make #Facebook More Like Twitter?
  By James Mullan on Monday, 24th June 2013
  Facebook has recently announced that its users will be able to use hashtags to view discussion feeds and search for content. Does this move mean that Facebook is hoping to become more like Twitter and encourage Twitter users who aren't currently on Facebook to join?
  Posted in: Collaborative and social tools - Search - Social media sources
  
  
• New Compliance Tools to Speed Up the Onboarding Process
  By Penny Crossland on Monday, 24th June 2013
  Keeping up with the endless flow of new regulations affecting the financial sector is a headache for compliance departments and can get in the way of conducting banking business. Information providers, too, play catch-up with the ever-changing regulatory environment, requiring information professionals to keep up-to-date and evaluate a seemingly constant flow of new compliance tools. Penny Crossland looks at two new tools launched by D&B and BankersAccuity.
  Posted in: Regulatory compliance - Research - Compliance tools - Financial sources - Government sources - People sources
  
  
• Mobile Deployment: What Do Buyers Want?
  By Robin Neidorf on Friday, 21st June 2013
  Corporate users often have specific requirements and non-negotiable concerns, such as certain security levels, when purchasing content for mobile use. FreePint's Community of Practice: Mobile Deployment in the Enterprise looked into issues ranging from security to pricing, industry standards and usage flexibility.
  Posted in: Information strategy - Information purchasing - Content management - Mobile
  
  
• Sales Intelligence Comes of Age with Sales 2.0
  By Michael Levy on Thursday, 20th June 2013
  Sales tools have moved from simple spreadsheets or discrete information sets to single-view, cross-platform workflow solutions. Michael Levy explores the evolution and the technologies behind the move, such as the use of multiple independent taxonomies, semantic tagging, predictive analytics and social media. He highlights some of the key sales intelligence products such as D&B360, InsideView and OneSource iSell.
  Posted in: Information purchasing - Company sources - Competitive intelligence
  
  
• ... More ...

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The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

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• Bibliographic Services Consultant
  We are looking for an experienced bibliographic services expert to work with our client... | Recruiter: Sue Hill Recruitment and Services Limited | Country: United Kingdom. Full listing »
  
  
• Senior Knowledge Manager - 12 month contract
  SENIOR KNOWLEDGE MANANGER for initial 12 month Maternity Leave global K.M. position to take lead role for Financial Services client. | Recruiter: Glen Recruitment | Country: United Kingdom. Full listing »

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Latest featured events in Jinfo Events:

• Linguamatics Text Mining Summit 2013
  This year's meeting will take place on October 7th to 9th in the beautiful and historic city of Newport, Rhode Island, US | Organiser: Linguamatics | Date: 7 - 9 Oct 2013 | Country: United States
  
  
• Internet Librarian International 2013
  Organiser: Internet Librarian International 2013 | Date: 14 - 16 Oct 2013 | Country: United Kingdom

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