Evolution In Source Evaluation: Using Social Media Data [ABSTRACT]
Jinfo Blog
5th January 2010
By Emily Wheeler, Samara Omundson
Abstract
Social media tools give companies unprecedented access to the voice of the customer, but are only actionable if there is a consistent means of evaluating the source. Emily Wheeler and Samara Wilson provide real-life examples of how they developed metrics for evaluating the influence of media sources.
Item
Social media tools give companies unprecedented access to the voice of the customer, but are only actionable if there is a consistent means of evaluating the source. Emily Wheeler and Samara Wilson provide real-life examples of how they developed metrics for evaluating the influence of media sources.
What's inside:
Once we completed this preliminary research, we began grouping metrics into categories based on how the data defined or illustrated influence. We ultimately identified five Influence Attributes: Reach, Buzz, Engagement, Content and Audience.
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- Blog post title: Evolution In Source Evaluation: Using Social Media Data [ABSTRACT]
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