Using co-design to innovate in libraries
Jinfo Blog

By Joanna Ptolomey, Lauren Currie

Abstract

The key element when designing any successful service involving information is to meet the needs of the people who will use it. This sounds simple enough but how do we explore those needs and produce tangible outcomes? Lauren Currie and Joanna Ptolomey explain the process of service design, involving co-designing with the people, which can lead to innovative services.

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The key element when designing any successful service involving information is to meet the needs of the people who will use it. This sounds simple enough but how do we explore those needs and produce tangible outcomes? Lauren Currie and Joanna Ptolomey explain the process of service design, involving co-designing with the people, which can lead to innovative services.

What's Inside:

When designing information services we all know that people want something especially unique for them, and that can be hard to incorporate. But how can we know what people really need or want and be able to make those ideas tangible outcomes? If service designers can facilitate people through this discovery process and clear the path for true exploration, then this gives us more leverage for meeting the needs of the people who use our services. Service design has been described as a pragmatic discipline. It gives back quite a lot and creates energy and enthusiasm for change. It also provides a path for how to and visualising possible tangible outcomes.

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