Newsletter No. 104
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Free Pint
"Helping 45,000 people use the Web for their work"
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ISSN 1460-7239 24th January 2002 No.104
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IN THIS ISSUE
EDITORIAL
MY FAVOURITE TIPPLES
from Matt Kilcast
FREE PINT BAR & STUDENT BAR
In Association with Factiva
a Dow Jones & Reuters Company
Reviewed by Simon Collery
JOBS
Market and Sector Analyst | Business Information Executive
Freelance Indexers | Assistant Records Manager
Information Science Team Leader
TIPS ARTICLE
"Winter Olympic Adventures Online"
By Marydee Ojala
FREE PINT REGULARS
BOOKSHELF
"Making It Personal: How to Profit from
Personalization without Invading Privacy"
Reviewed by Paul Pedley
FEATURE ARTICLE
"Using Wireless Technology - where does the library fit in?"
By Mary Peterson
FACT, EVENTS, GOLD AND FORTHCOMING ARTICLES
CONTACT INFORMATION
ONLINE VERSION WITH ACTIVATED HYPERLINKS
<http://www.freepint.com/issues/240102.htm>
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>>> ABOUT FREE PINT <<<
Free Pint is an online community of information researchers. Members
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EDITORIAL
The rush has certainly been on with our January Sale after we opened
the doors in the last issue. We've welcomed a number of new Regulars
(paying supporters) who used the sale code "round-house" to get an
additional free month. The "buy one get one free" offer on
advertising, job listings and company reports also went down extremely
well and many happy customers left with their sale bags bulging. If
you fancy nabbing a bargain then it's not too late to find out more at
<http://www.freepint.com/shop/>.
There are plenty of specials in today's Free Pint too. We start with a
generous helping of tipples, followed by Simon's excellent round up of
the latest research questions at the Bar. There's a timely article
about the Winter Olympics, followed by a personal account of
harnessing the power of wireless technology in libraries.
If you're a regular visitor to the Bar then you'll have seen our new
weekly postings listing the latest additions to Free Pint Jobs on
Tuesdays and Free Pint Events on Thursdays. To receive these by email,
sign up for the Bar Digest by logging into your account online at
<http://www.freepint.com/subs/>.
Whilst you're there you might like to sign up to the free
fully-formatted version of this newsletter in Adobe Acrobat (PDF)
format. It's much easier to read and uses much less paper when
printing out. Take a look at today's PDF version at
<http://www.freepint.com/issues/>.
Finally, on the topic of additions to Free Pint Jobs, thank you to
AstraZeneca, Alacra Inc., Glen Recruitment, Sue Hill Recruitment and
City Professionals for listing their vacancies in today's edition.
Thank you too for reading Free Pint and sharing it with your colleagues.
Regards
William
William Hann, Founder and Managing Editor
Email: <william@freepint.com> Tel: +44 (0)1784 420044
Free Pint is a Registered Trademark of Free Pint Limited (c) 1997-2002
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Nerac delivers hard-to-find information from worldwide resources
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MY FAVOURITE TIPPLES
from Matt Kilcast
* <http://www.itpapers.com/> - A mixed bag of articles on every
aspect of IT, and a fairly thorough starting point (free, but
registration required).
* <http://www.plastic.com/altculture/> - Scour alternative and pop
culture references at plastic.com's cultural encyclopedia.
* <http://web1.archive.org/> - provides some interesting historical
background with a vast archive of website snapshots from the last
few years.
* <http://www.prognosisx.com/> - The InfoSysSec Portal is a
comprehensive list of IT security and hacking reference materials.
* <http://www.snopes.com/> - Co-worker with a chain email habit? This
is a pretty good bet for debunking urban legends.
* <http://www.transportforlondon.gov.uk/> - London bus, train, tube,
DLR, tram and river journey planners all in one place.
* <http://www.whatis.com/> - Useful IT glossary, including a thorough
list of file suffixes, which always comes in surprisingly useful.
Matt Kilcast <http://www.fervent.co.uk/> works in IT security and web
usability in London. Football provides some light relief, though -
<http://football.guardian.co.uk/Games/Cartoon/Index/0,6243,,00.html>.
Tell us about your top five favourite Web sites. See the guidelines at
<http://www.freepint.com/author.htm> and email <simon@freepint.com>.
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FACTIVA BRINGS BACK ITS FAVOURITE INFORMATION PROFESSIONAL!
Remember Isabella Larsen, the Director of Research for Risk-eGames.com
and the fictional heroine of a serialized mystery story by Jane Kelly,
published last year on our InfoPro Portal? Well, Isabella is back and
in just as much trouble as before, this time in Los Angeles - the site
of the 2002 Special Libraries Association conference. So, find out
more about Isabella in LA at http://www.factiva.com/infopro
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FREE PINT BAR
In Association with Factiva
a Dow Jones & Reuters Company
Reviewed by Simon Collery
<http://www.freepint.com/issues/240102.htm#bar>
Free Pint Bar <http://www.freepint.com/bar>
-------------------------------------------
[Note: To read a posting enter the message number in place of
XXXXX in the address http://www.freepint.com/go/bXXXXX ]
A Free Pinter who keeps his ear to the ground says he's heard that
the newswire, World Reporter, has been discontinued (15172). Oddly
enough I haven't heard talk of this elsewhere. Have other Free
Pinters heard anything?
While we are on the subject of reporting, I reviewed a useful site
for journalists and other researchers this week (15252) and one about
online texts (15044). We have also been directed to resources
covering currency conversion (14929), business forums and newsgroups
(14977), upcoming PR opportunities (15037), data on countries around
the world (15056) and competitive intelligence (14902).
Further resources have been recommended for listings of UK private
banks (15087), science and business parks (15170), free ISPs (14983),
free merger and acquisition information (15030), dates of upcoming
events (15050), business books due to be published (15105), timeline
data (15033), bank sort codes (15070) and free pre-1988 Statutory
Instruments (15234).
By the way, working in the information industries as many of you do,
some of you must know of people you'd like to nominate for the
European Special Librarian of the Year Award. You'll find all the
details in the Bar (15277)!
Busy researchers have been enquiring about the information revolution
(15093), working from home (15061), examples of good accountancy Web
sites (15242), lists of job descriptions (15078), the medical
equipment market (15196), US companies doing business in Latin
America (14930), 'Nigerian' type scams (15045), ratios of IT support
staff to non-technical staff (15059) and marketing contacts by sector
(15052).
Other areas of research are UK specialist recruitment agencies
(14950), movements of fund managers between investment houses
(15094), grocery sales statistics (15027), water company closing
prices for 2001 (14954), directories of leisure companies (15053) and
companies in which the UK government holds a substantial share
(14955).
There were several search related postings about things like Northern
Light's recently announced reduction in free services (14964), search
engine market shares in the US (15203), the relative merits of the
Opera browser (15047) and museum cataloguing taxonomies (14941).
There is also a question about whether Teoma is any good, because it
doesn't appear to list the questioner's site (15004).
There have been techie questions about bulletin boards for a small
online community (14942), Excel formulae (14961, 14927), creating
thumbnails (15145), email survey software for Macs (15205), Access 97
problems (14973), multiple Internet connections (15215), designing
demo CDs (14917), 'favourites' programs (14974), Nero CD software
(15013), using fonts in Psion (15223) and advice on IT courses
(14905).
Miscellaneously, Free Pinters have been looking into buying post
offices (15008), the game of Go (15021), Latin and Italian
translations (15071, 15151), song lyrics (15228), phrase origins
(15019, 15035), vision statements (14898), recommendations for IT
courses (14982) and the whereabouts of a former German POW camp
at Bad Langensalza (15058).
Free Pint Student Bar <http://www.freepint.com/student>
-------------------------------------------------------
[Note: To read a posting enter the message number in place of
XXXX in the address <http://www.freepint.com/go/sXXXX>]
An enquiry about pre-library school placements resulted in some
excellent advice on how to go about finding a position (2133). This
is just the sort of thing the Free Pint Student Bar was intended for,
so we are very grateful to those involved.
Other course information was sought on accredited PhD programmes in
MIS (2116), market intelligence studies (2129) and PhD travel grants
(2108).
Students have been busying themselves researching airport retailing
(2101), the graphical user interface (2130), library management
skills (2100), setting up a stock shot footage library (2120), post-
coordinate and pre-coordinate retrieval systems (2127), Irish civil
service exams (2124), European employment statistics (2109) and
Celtic symbols (2105).
Finally, there were two questions which were so vague I'm not sure if
anyone will be able to answer them, one on accountability frameworks
(2128), the other on music databases (2135). For future reference,
you have much more chance of getting a response if you make your
query as focused and specific as possible.
Simon Collery, Content Developer <simon@freepint.com>
If you have a tricky research question or can help other Free Pinters
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To have the latest Bar postings sent to you every other day, log in to
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FREE PINT JOBS
<http://www.freepint.com/jobs>
As well as the listings below, you might also like to check out the
new weekly Bar posting which lists the latest additions to Free Pint
Jobs. This week's edition is at <http://www.freepint.com/go/b15267>.
Here are some of the latest featured jobs:
Market and Sector Analyst <http://www.freepint.com/go/j1522>
For strategic in-depth analysis and report-writing across a broad
range of sectors. At least 5 years related experience.
Recruiter: Glen Recruitment
Business Information Executive <http://www.freepint.com/go/j1526>
Banking or consultancy junior research experience? Online skills?
Great perm job available in Knowledge Unit at accountancy firm.
Recruiter: Sue Hill Recruitment
Freelance Indexers <http://www.freepint.com/go/j1549>
Freelance indexing of European business-related web sites for an
established Internet business portal.
Recruiter: Alacra Inc.
Assistant Records Manager <http://www.freepint.com/go/j1558>
Opportunity for an experienced records manager who has recently
completed a postgraduate course in archive or records management.
Recruiter: City Professionals
Information Science Team Leader <http://www.freepint.com/go/j1582>
Major pharmaceutical company requires an Information Science Team
Leader to provide value-added information services.
Recruiter: AstraZeneca
[The above jobs are paid listings]
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TIPS ARTICLE
<http://www.freepint.com/issues/240102.htm#tips>
"Winter Olympic Adventures Online"
By Marydee Ojala
Most people travel to the Olympic Games. A lucky few have the Games
travel to them. I'm one of those lucky people: some 40% of the events
in the Salt Lake City Winter Games 2002 (the 19th occurrence of
Olympics featuring winter sports) will be held in the Park City, Utah,
area, where I now live and work. Park City Mountain Resort will see
Giant Slalom, Snowboard, and Halfpipe; Deer Valley Resort has Slalom,
Freestyle Moguls, and Aerials; and the Utah Olympic Park (known to
locals as Bear Hollow) is busy every day with Bobsleigh (Bobsled in
U.S. English), Luge, Skeleton, Ski Jumping, and Nordic Combined (the
jumping part of it). You may not be familiar with Skeleton - it's a
new Olympic sport this year. Those three venues will be supplemented
by the nearby Soldier Hollow venue (about 15 miles from Park City)
that will host Biathlon and the skiing portion of Nordic Combined.
We are preparing, as a community, to welcome the world in February to
Park City, home to three ski resorts - and awesome summer mountain
biking should you not be attending the Winter Olympics. A major way to
prepare, at least from the perspective of the information
professional, is to identify sources of information about the Games.
When the Park City Library began its planning for collection-building
and resource identification a few years ago, there were not many Web
sites around. As an event that happens every four years, there's a
definite cyclical element to information. As the Games come closer,
more local sites spring up, only to disappear as the world's attention
shifts to the next venue. Four years ago I followed events in Nagano
on sites that no longer exist.
Information about the Olympics falls into several categories: the
official organizations, unofficial observers of the Games and the
sports (personal and political), news outlets, and sponsor pages.
The Olympic Family
------------------
At the top of the Olympic hierarchy, it's not the ancient Greek gods
who rule, it's the IOC, headquartered in Lausanne, Switzerland. The
International Olympic Committee (IOC) is the supreme authority for
Olympic matters, both Winter and Summer. The IOC Web site
<http://www.olympics.org> or <http://www.olympics.com> is well
designed and visually attractive. (Don't make the mistake of guessing
the URL as <http://www.ioc.org>. That's a religious site "powered by
Jesus" and maintained by the International Outreach Center
in Miami.)
The official IOC site has both an English and a French language
interface. It's a complex site with many layers. You can learn more
about the IOC itself, visit the Olympic Museum (information on the
library is included here), look at the Olympic Television Archive
Bureau, and discover what's going with Olympic Collectors.
Particularly interesting is the amount of history, facts, and figures
that's packed into this site. If you want to know the differences
between the ancient Olympics and the modern ones, who Pierre de
Coubertin was, the role of women in the Olympic Movement, or timelines
for various events, this is the place to go.
There is also information on the World Anti-Doping Agency, likely to
be increasingly important as the doping issue comes forward as a major
challenge to the Olympic movement. In addition to the deep pages on
the IOC site, there are links to the upcoming venues for both Summer
and Winter Games. That would be Salt Lake City for 2002, Athens for
2004, and Torino for 2006. Beijing will host the 2008 Summer Games but
has no Web site yet. There are also lists of the National Olympic
Committees (NOCs) and International Sport Federations from which you
can click directly to their Web sites, if they have one.
National Olympic Committees
---------------------------
Each country has its own Olympic Committee. In the United States,
that's the USOC, headquartered in Colorado. On its Web site
<http://www.usoc.org> or <http://www.olympic-usa.org> you will find
trivia quizzes, tips from athletes and sports experts, information
about who has qualified for which U.S. Olympic team, and press
releases about the Games. More than most NOCs, the U.S. site
concentrates on the personalities of the Olympic athletes, treating
them not just as athletes but also as human-interest stories. It's
similar to the approach of the U.S. television networks in their
Olympic coverage.
Jamaica, made famous in the film Cool Runnings for its bobsled team,
claims to have an official site <http://www.jamolympic.org>,
but wouldn't open for me. The British Olympic Association
<http://www.olympics.org.uk> provides Olympic News Alerts for both
summer and winter sports. There are also lists of medal winners and
information on tickets to events. Most of the official NOC Web
sites are in the national language and very few bother with an English
translation. For example, the Suomen Olympia-komitea
<http://www.noc.fi> is in Finnish; the Danish site
<http://www.dif.dk> in Danish (DIF stands for Danmarks Idraets-
Forbund).
Regardless of language, most NOC Web sites include a brief history of
the Olympics, the latest news on their countries' Olympic sports
events, and names of athletes who will be participating in the Games.
New Zealand <http://www.olympic.org.nz> even posted a request
for volunteer health team workers for the Winter Games.
Each venue has a Web site. Obviously, this is a recent development, so
you won't find Web sites for Olympic sites that pre-date the Internet.
Nor is there any guarantee that venues will maintain or update any
information on their Web sites after the Olympics have finished in
those cities. The official site for Nagano closed a few years ago; you
are now redirected to the IOC's Museum page. However, CBS archived its
footage on the Nagano Games
<http://cbs.sportsline.com/u/Olympics/nagano98>. To find the upcoming
venue sites, you can either go to the main IOC site and click on the
venue you want or type its URL. Salt Lake City is
<http://www.saltlake2002.com>; Athens is
<http://www.athens.olympic.org/en>; and Torino is
<http://www.torino2006.it>.
At the Salt Lake site, which is actually created and maintained by
Microsoft and NBC, you will find a complete schedule of events,
transportation data, and a link to ticket sales, along with the latest
news and information on the Torch Relay, Paralympic Winter Games, and
the Olympic Arts Festival. You can also sign up for News Alerts.
Sporting Chance
---------------
Oh, did I forget? The Olympics are about sport. Most sports have a
national and sometimes international association, some with a Web
site, some not. There are only seven International Olympic Winter
Sports Federations, compared with 28 for summer sports. The sports
represented are biathlon, bobsleigh and tobogganing, curling, ice
hockey, luge, skating, and skiing. There are an additional 30
Federations recognized by the IOC, most of which are for sports not
yet deemed Olympic sports. Examples are billiards, dance,
orienteering, bowling, chess, and tug of war.
The United States Ski and Snowboard Association (USSA), with offices
across the street from my office, has the Web site
<http://www.ussa.org>. Separate areas of the site are designated for
the individual sports that USSA governs: alpine, cross-country, ski
jumping, snowboarding, freestyle, and disabled skiing. The common
elements to the sites are schedules of competitions, rankings of
athletes, and explanations of the sport. Some include biographies of
the athletes. The USSA site also has a TV schedule.
At the U.S. hockey site <http://www.usahockey.com> you'll also find an
Olympics poll, and the luge site <http://www.usaluge.org> invites you
to a luge fantasy camp where you can pretend you're a luger.
Although it's not a winter sport, the swimmers have created an
extensive International Swimming Hall of Fame <http://www.ishof.org>
complete with museum special displays. I particularly like the Vee S.
Toner Display on the history of the Amateur Athletic Union in the U.S.
It was my Aunt Vee who introduced me to the Olympic Movement when I
was still in primary school and I'm thrilled to see her volunteer work
recognized.
The Open Directory Project has a nice list of links to Olympic sports
<http://dmoz.org/sports/events/olympics>. However, it is biased
towards summer sports. There are many more sites identified for the
Summer Games than the Winter and no sites at all for winter sports.
Canada's Sports Information Resource Centre, producer of the
SPORTDiscus database, created another interesting set of links. Its
SPORTQuest <http://www.sportquest.com/resources/Olympic-games> has a
section for Winter Olympics that contains links to (mostly) Canadian
Halls of Fame and Museums and to news sites. The latter could be
improved by spell-checking and duplicate elimination.
News
----
Sport is big business and the Games are no exception. Some of us,
raised in the tradition of amateur athletes, are uncomfortable with
this. But it's reality today. The local media, the trade press, and
major media all cover the Olympics, but with hugely different
perspectives. Plus, media coverage differs considerably depending upon
sponsorships and national sports interest. The Finnish media puts
considerably more emphasis on ski jumping, for example, than the
British press. Canada's coverage of ice hockey is much more extensive
than is that of Italy.
Although the U.S. network NBC has exclusive rights to televise the
Games in the U.S. (and it's in charge of the official venue site),
rival network CBS has mounted an extensive Web site of news and
information <http://www.sportsline.com/u/olympics/2002> and has
valuable archival data. Local Salt Lake NBC affiliate, KSL, has
created an informational site with newspaper Deseret News
<http://www.wintersports2002.com> that tracks recent news and has
Nagano statistics. The combined CNN/Sports Illustrated page
<http://www.cnnsi.com> is another site with in-depth Olympics
coverage. Online directories, such as Yahoo!, have created a section
for Olympics news. Yahoo!'s was not operational over the summer, but
began updating again this past autumn.
The local perspective is always a little different from that of
national and international media. For the 2002 Winter Games the
obvious local news sources are the Salt Lake Tribune
<http://www.sltrib.com> and the Deseret News
<http://www.deseretnews.com/dn/oly>. The Tribune has initiated a
special section on the Olympics in print and has carried that over to
its Web site. Even more obscure would be the newspaper from Park City
<http://www.parkrecord.com>. It only publishes twice a week, although
there may be daily editions during the Games, but it includes not only
national and international wire service stories related to the Games,
but very local concerns including profiles of Olympic athletes who
live here and the traffic situation during the Games.
The Nay-Sayers
--------------
Not everyone thinks the Olympics are a godsend. There have been
critics for a long time. One of the most vocal is Andrew Jennings,
British investigative journalist, who documents Olympic Family abuses
of power and money. If you think bribery was invented in Utah, you
should read Jennings' books. The first one I read was The New Lords of
the Rings; his latest is The Great Olympic Swindle. According to
Amazon, the latter ranks 115,874 in sales in the UK and 136,993 in the
U.S. It is most popular, says Amazon, in Xmission. That's amusing,
because Xmission is the largest ISP in Utah.
The Olympics as a Site of Controversy is how University of Queensland
researchers title their unofficial Olympics Web site
<http://www.sjc.uq.edu.au/projects/Olympics>. It talks about the
Atlanta and Salt Lake City bids in the U.S. and ticketing scandals in
Sydney. On a lighter note, there's NOCOG (Not the Organising Committee
for the Olympic Games), also in Australia <http://www.nocog.org.au>,
which was upset that the torch for the Sydney Olympics bypassed Cook
Shire, so ran its own alternative torch run.
Then there's the issue of terrorism. When I first proposed writing
this article, despite the fact that I was at the 1972 Summer Games in
Munich during a terrorist episode directed at Olympic athletes, I
never truly thought this would be a recurring theme. Certainly there
has always been a threat and the entire Olympic Movement has never
been entirely free of political pressures. However, after the events
of September 11th, the mood here has changed. It's not as lighthearted
and we've been told that security will be very tight. You will not
find a Web site detailing how security will be handled.
Going for the Gold
------------------
The hills are alive with the sound of - cowbells? There's been a
vehicle seen around Park City lately that is completely covered with
paintings of cowbells. There's also a URL painted on the car. It's
<http://www.cowbell.com>, owned by Moen Bells of Norway, the
manufacturer of cowbells. The Henriksen/Butler Design Group
<http://www.hbdg.com> has introduced a limited edition of an Aeron
office chair with the official Salt Lake Organizing Committee emblem
woven into it. The official licensee for sweaters, Dale
<http://www.dale.no>, has a special part of its Web site for Salt Lake
City 2002 sweaters and blankets. Most of the U.S. Web sites, including
those for the Olympic Committee and the sports associations, have a
shopping area.
Collectors of Olympic memorabilia have moved onto the Web with a
vengeance. At the IOC's Collectors link, you'll find the International
Olympic Memorabilia Federation, which specializes primarily in coin
and stamp collections. Pin traders/collectors, though not mentioned at
the IOC site, like the Web because they can see pictures of the
merchandise they're trading. Pin trading sites come and go. Your best
bet is using a general search engine to search for "pin trading" AND
Olympics, when you want to locate existing sites.
Whether you're able to come to Utah for the 2002 Winter Games or
content to watch it on television, it's clear that the Web has become
indispensable for those interested in following either a favorite
sport or the Games as a whole. Particularly in times when traveling is
problematic, the Net, with its myriad of authorized and unauthorized
sites, acts as an alternative to actually being there.
Plus, you're likely to stay a whole lot warmer sitting in front of
your computer than you'll be standing in the viewing areas for ski
jumping, cross country skiing, or aerials.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Marydee Ojala <marydee@xmission.com> is Editor of ONLINE: The Leading
Magazine for Information Professionals, published by Information Today
Inc. <http://www.onlinemag.net> or <http://www.infotoday.com> and a
frequent speaker at international online conferences. She has been
researching business topics online for over 20 years, first for
BankAmerica Corporation and then as owner of her own consultancy. She
serves on the Board of Trustees for the Park City Library. She does
not ski, but she has been known to give Olympic pins to special
friends.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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"Making It Personal: How to Profit from
Personalization without Invading Privacy"
Written by Bruce Kasanoff
Reviewed by Paul Pedley
'Making it personal' explores the impact of 'personalization'
technologies which are capable of gathering data on behaviours and
preferences.
Personalization technologies have the potential to add value for
customers wishing to do business online. They can do this by making
services simpler to use, less expensive or more convenient for the
customer. But Kasanoff believes that most businesses don't start from
thinking about the potential benefits to customers, but rather they
think about how the technology can be employed to extract more money
from the customer.
The author believes that in any relationship between an enterprise and
a person, the enterprise must acknowledge that the person has a right
to control and access his/her personal information; and that without
such an understanding there will be no trust and no lasting
relationship.
Kasanoff says that the paradox of personalization is that people
increasingly expect personalization, but if you get too personal they
get scared and want to have nothing to do with you. The book explores
the need to get the balance right between personalization and privacy.
Kasanoff asserts that there will eventually be only two types of
companies in the world:
* those who treat individuals in a personal manner and make healthy
profits; and
* those who treat everyone the same and must scratch and fight to
break even.
Kasanoff says that direct marketing is becoming unacceptably invasive.
He believes that the use of personal information for advertising is
likely to become outlawed or highly restricted by new legislation. He
says that one thing is certain: technological advances will force
change in the laws around the globe that protect individual privacy.
The problem, of course, is that the technology changes faster than the
laws will.
I found this book absolutely fascinating, and didn't want to put it
down. To be able to say that about a book covering data protection and
privacy issues is no mean feat.
'Making it personal' gives us a glimpse into the future. We see how
personalization technologies that already exist might be used in the
future, as well as being given the chance to consider how new
technologies might develop. In a very readable style we are presented
with a number of scenarios which illustrate real-life challenges.
The book is written for people who work in business to help them
understand how technology is changing business relationships and what
they should do about it.
Bruce Kasanoff was one of the original partners of the Peppers and
Rogers Group. He is founder of the on-line newsletter 'Inside Privacy'
and he maintains a website at <http://www.insideprivacy.com>.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Paul Pedley <paulpedley@eiu.com> is Head of Research at the Economist
Intelligence Unit. He is the author of a number of books for Aslib and
is currently developing a one day training course on data protection
issues to be held in February 2002.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
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FEATURE ARTICLE
<http://www.freepint.com/issues/240102.htm#feature>
"Using Wireless Technology - where does the library fit in?"
By Mary Peterson
At the Online Information conference in London in December 2001, I
spoke on how my library is taking up the wireless idea, specifically
with hand-held devices, sometimes known as Portable Digital Assistants
(PDAs) e.g. Palm Pilots, Compaq iPAQs. What I thought I'd do here was
provide a personal view of the advent of this technology on the
practice of librarianship. To do this, I'll look at the effect these
devices are having on the work practices of our clients - library
users - and how their expectations are in turn being changed.
Background
----------
I work in a library serving a large teaching hospital and a pathology
and research institute. Our users are clinicians, laboratory workers,
academics and researchers. Their information seeking patterns and
hence their demands on the library service vary. Academics and
researchers perform complex searches of the published literature and
often request large numbers of journal articles via our document
delivery service to supplement that which we can supply from our own
collection. Laboratory staff and clinicians use the library to find
answers to tricky clinical questions or problems which may arise.
Clinicians working in areas where quick responses are needed, such as
the intensive care unit or accident and emergency department, use the
library services for only minutes at a time, but the answers they find
can be life-saving.
These people rarely come into the library itself. We've noticed that
use of the library's suite of PCs has diminished over the past two
years. Most of the core information they need is available
electronically - a fairly standard trend in the area of information
delivery. But the advent of the hand-held computer has given them
another platform through which to get at the information they need.
Our task has been to find out what type of "library" owned information
is best suited for the hand-held device.
The changing role of the library
---------------------------------
One of the maxims of special librarianship (where a library serves a
specific user group: a legal firm, and engineering company or staff of
a hospital) is that in order to be really effective, the librarian
needs to have a real understanding of how the library users work, what
other systems they use, what sort of information they need, when they
need it and where they'll be using it.
The intranet rollout represented a major change in the way our patrons
used our services. As they no longer needed to come to the library to
use our electronic services, we could no longer spot someone having
difficulty with an online search, or not finding an item they were
seeking from the library's collection. We relied on them to contact us
if they needed help, and were aware that this didn't always happen.
Since many of the difficulties our patrons encountered stemmed from a
lack of familiarity with the way the Internet worked - even how to use
a web browser - we instigated a program of hands-on Internet courses.
In the first year after the intranet was rolled out (1999), we held a
course every month, with a limit of 8 participants to ensure plenty of
individual attention. We never had fewer than 6 participants, and we
have continued to offer the course in subsequent years, albeit at less
frequent intervals.
Our experience here isn't unique - in fact user education is a regular
item on library conference programs. What it demonstrates is that the
librarian's role has changed from being the evaluator, custodian and
organiser of information to include disseminator and teacher. The
'librarian-as-trainer' has started to make regular appearances in the
library literature.
This role has been enabled by the advent of the new technologies of
the past, say, 20 years. (Remember microfilm? One of my horror
memories is that of trying to demonstrate a reader-printer to a group
of senior physicians, and having the roll of film spring out of the
spool and snake its way among their legs.)
Wireless and the hand-held device
---------------------------------
Different types of devices have made their appearance in recent years.
Free Pint had an article last year which provides a good summary of
the different types of hand-held devices around, with plenty of links
to relevant websites <http://www.freepint.com/issues/200700.htm#feature>.
However, wireless connections were also tried and are being used in
some libraries with laptops. Library patrons bring their laptops with
them, are issued with a wireless card, insert it into their machine
and they have access to the local network which may or may not include
Internet connection, depending on organisational policy. This type of
connection proved popular in many US hospitals - not only in the
library, though that was where several pilots were done - and is still
in use.
Tablets have also been trialed in hospitals as an alternative to a
mobile laptop. For some introductory information about tablets, see:
<http://www.pcworld.com/news/article.asp?aid=9254>. The Women's and
Children's Hospital in Adelaide, Australia, trialed wireless
connection to their electronic patient records using tablets in the
renal unit in early 2001. Since the screen is about the same size as a
laptop and the operating system was identical to that used by all the
PCs (Windows), the tablet had a high level of acceptance among the
clinicians. They didn't have to learn anything new! However, tablets
don't seem to have taken off in the same way as the hand-held device.
I'd argue that this is due to the aggressive marketing of the hand-
held PDA.
Hand-held devices offer a different approach to displaying
information, bringing both advantages and disadvantages. They're
smaller and lighter, to begin with. But their size makes them easy
targets for theft, and the screen isn't always easy to read. Different
models also have different operating systems, which makes it
impossible to share resources between them. Until all hand-helds can
be web-enabled, this will mean that they will depend on access to
downloadable products, which again will be limited by the memory size
of an individual device.
The information imperative
--------------------------
One of the more significant trends of recent years in health care has
been the move towards evidence-based practice. Essentially, this means
that clinicians should base their practice on the best possible
evidence which shows that treatments will be effective and do no harm.
Since research in medicine is widespread and ongoing, it is impossible
for practitioners to read all the published information in their areas
of interest, expertise or need. To this end, various groups such as
the Cochrane Collaboration in Evidence-Based Medicine
<http://www.cochrane.org/> produce regular reviews of the literature
and treatments which distil research results into a readily digestible
form. A good starting point for reading about EBM is the ScHARR
website <http://www.shef.ac.uk/~scharr/ir/netting/>. In Australia,
the Federal (National) Health Minister recently indicated that
practising according to the best available evidence could soon become
mandatory, which has put health professionals under pressure to ensure
that their access to information is timely and current.
Enter the library
-----------------
In the clinical setting, clinicians have access to the library's
electronic information sources on the networked computers in the
wards, or via the Internet from home. However, with the advent of the
hand-held computer and its use at the bedside, we began to look at the
library products which were available for them which would assist in
clinical decision-making at the point of care.
First, we categorised our electronic products into groups:
* Drug databases
* Prescribing aids
* Dictionaries
* Textbooks
* Databases such as Cochrane and Medline
* Full-text linked to the above
* Electronic subscriptions to individual journals.
Of these, the first four we felt would be suitable for use with a PDA
at the bedside. However, the trials in hospitals in South Australia
were done using a PC compatible device (iPAQs), and none of the
products for which we had licences were available in a downloadable
form. We therefore tested the Internet versions, which, although they
worked, weren't really suitable as the display was designed for larger
screen sizes. But with the wireless-enabled iPAQs, our clinicians
were able to use our "library" drug databases at the patients'
bedsides to look up drugs before prescribing - something which one
young doctor described as "just soooo cool!".
Conclusions
-----------
How does this affect the way we work as librarians? We have to be
aware of our patrons' work patterns, which means going and watching
them using the tools we provide. If I had not seen the squashed
display on the small screen I may have incorrectly interpreted the
enthusiastic response to the trial as "everything's okay". It's not. I
must now begin negotiations with my product sources about developing a
web-based PDA compatible display.
Similarly, I must develop a PDA version of the relevant sections of
our website - the pointers to the look-up databases, for example.
Perhaps we can develop a "Request a literature review" button so that
our patrons can ask for information to be supplied later, via email. I
have a few different ideas on how I'd approach this one.
Our user's expectations of the library service have, of course,
increased. It means they can get to look-up information as and when
they need it most. It therefore falls back on us to look for this type
of information resource when we're renewing our licences or our suite
of electronic resources, and negotiating with product developers to
ensure that we can buy the resources in the appropriate formats.
But the greatest things to come out of the trial are almost
immeasurable. Goodwill. Enthusiasm. Support. Higher profile for the
library. Which all boils down to teamwork.
> - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Mary Peterson is Deputy, Library & Educational Information Services
Royal Adelaide Hospital / Institute of Medical & Veterinary Science
Adelaide, South Australia. She can be reached at
<mary.peterson@imvs.sa.gov.au>.
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This time last year we ran a resource-packed article reviewing sites
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* Free Pint No.79, 18th January 2001. "Internet Resources for the
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Free Pint (ISSN 1460-7239) is a free newsletter written by information
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About this Newsletter
- Publication Date: 24th January 2002
- PDF
Best option for printing and saving - Plain text
- Link: https://www.jinfo.com/go/newsletter/104
What's new at Jinfo?
Vendor adoption of AI
Community session
23rd May 2024
AI prompting and AI-sourcing, US private companies, and Jinfo on YouTube
Blog posting
10th April 2024
April 2024 Update
YouTube video
10th April 2024
- AI prompting and AI-sourcing, US private companies, and Jinfo on YouTube
10th April 2024 - AI practical actions, prompting and outsourcing
6th March 2024 - GenAI and ESG wisdom of the Jinfo crowd
13th February 2024
- Jinfo Community session (TBC) (Community) 16th July 2024
- Jinfo Community session (TBC) (Community) 20th June 2024
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