Successful AI initiatives depend on more than technology.
That is a recurring theme from two new Jinfo reports:
Key findings include:
- Organisations remain heavily focused on AI tools and interfaces.
- Trusted information, governance, taxonomy, and content quality are becoming strategic assets.
- Knowledge foundations increasingly determine the quality of AI outcomes.
- Leadership sponsorship remains critical for moving AI from experimentation to operational use.
On the Jinfo Blog, "The AI paradox – why trust matters more than ever" explores how trust is becoming an increasingly important differentiator, as AI becomes embedded into everyday workflows.
As AI makes content easier to generate, trust and the ability to evaluate, validate, and apply information becomes increasingly valuable.
Another consistent finding is that information managers are becoming more strategically important.
Across our research and discussions, organisations increasingly recognise the need for expertise around:
- Governance and policy
- Trusted external information
- Content licensing and permissions
- Stakeholder engagement
- Organisational AI readiness.
As highlighted in the Jinfo Blog, "Content investment for AI – why the conversation is changing", discussions about content are increasingly becoming discussions about organisational priorities, risk, value, and decision-making.
Stakeholder value and AI
This provides a natural bridge into our current research into how information teams can better articulate their contribution, engage decision-makers, and position trusted information as a critical component of successful AI adoption.
To support this, we are running a practical Jinfo Community session (on 16th July), where members will work through real-world scenarios and discuss practical approaches to stakeholder engagement, value communication, and positioning information services in an AI-enabled organisation. Register now.
Join the Jinfo network
Access to all Jinfo Reports and Community sessions is through a Jinfo Subscription. To discuss the benefits with me, book a 30 minute appointment.
