Jinfo: How To Increase User Engagement With Knowledge Tools

How To Increase User Engagement With Knowledge Tools
Jinfo Article

19th September 2014

Abstract

One of the many things that information and knowledge professionals can be tasked with is encouraging and developing user engagement with knowledge tools. This can be a thankless task given the complexity of both the organisations that users work in and the tools that organisations provide. James Mullan examines how information and knowledge managers can encourage use of the knowledge tools for which they're responsible.

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