Jinfo: Finding a balance between expert service and self-service

Finding a balance between expert service and self-service
Jinfo Article

27th February 2019

Abstract

Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.

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