Measuring ROI for information services and professionals - an alternative point of view
14th May 2018

This article looks at how return on investment (ROI) is measured in the information profession and explores some of the changes that have taken place over the past 15 years, how to best measure ROI and what information professionals need to deliver high value.

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Community deck - does everyone on your team need great communication skills?
12th May 2018

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Community deck - Jinfo for content purchasing
11th May 2018

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Webinar deck - identifying your team's skill gaps
9th May 2018

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Identifying your team's skill gaps
19th February 2018

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Where do information professionals still beat AI?
4th May 2018

With artificial intelligence (AI) becoming ever more sophisticated, its role in research is certain to grow considerably in the coming years. Yet AI is nowhere near matching human intelligence in some areas, and that's likely to remain the case for the foreseeable future.  A recent Jinfo webinar looked at ways in which information professionals can forge the most effective partnerships with machines in order to make their teams fit for the future.

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How to build a good issue tree for your research
1st May 2018

Issue trees are often used in consulting to structure a project. This article highlights when you can use them in your daily research, how to make them and explains some of the advantages of using them. It also gives some examples and tools you can use to help you build an issue tree.

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Q&A with LibSource - how to choose a savvy approach to outsourcing
27th April 2018

Graham Southorn spoke to Eleanor Windsor, vice president of client engagement, UK & EMEA, at LibSource, to discover how outsourcing can benefit a wide variety of organisations. LibSource has expertise in research knowledge management and information management. The conversation covered costs, in-house expertise and the fall of Carillion.

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Product review of RefTracker from Altarama (value - help & training; competitors; development; pricing)
26th April 2018

The final part of our product review of Altarama's RefTracker, a browser-based reference and request management system, looks at the value and flexibility of the product and in particular how it can be evolved over time. The help options are also explored as well as its competition, including EOS International, Lucidea's SydneyPlus, InMagic and Softlink's Illumin, Compendium's DeskTracker and Priory Solutions' Quest.

Note: Full review (PDF) at /go/sub/report/2990

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Product review of RefTracker from Altarama (technology - search & user interface; outputs & alerts; administration)
25th April 2018

Part three of our product review of Altarama's RefTracker, a browser-based reference and enquiry management system, looks at the options available when setting up the product, a detailed look at how enquiries are dealt with, as well as a closer look at the knowledge database and the many reports that are available for output.

Note: Full review (PDF) at /go/sub/report/2990

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