Jinfo Subscription Report Market landscape - enquiry management and helpdesk systems
Jinfo Report

24th June 2016

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This report covers six of the leading enquiry management tools specifically designed for information services:

  • BLUEcloud LSP from SirsiDynix
  • KnowAll Enquire from Bailey Solutions
  • Liberty from Softlink
  • LibLime Koha
  • RefTracker from Altarama
  • Soutron LMS.

The report also includes four products which are not specifically designed for use by information professionals but are often used by helpdesks:

  • Salesforce Desk.com
  • Freshdesk
  • Team Support
  • Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

Produced by Sophie Alexander

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Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development

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