Jinfo Subscription Report Product review of Softlink's Illumin
Jinfo Report

6th October 2016

Tweet about this item on Twitter


Softlink's Illumin is a web-based knowledge, request and enquiry management solution designed to support research management. It is used by knowledge managers and content specialists to create, capture and share knowledge more effectively.

This review:

  • Outlines Illumin's key advantages

  • Introduces the product and explains how it allows the growth of a Knowledge Base over time and how it can be shared throughout the organisation

  • Looks at how two different types of organisation have used Illumin's research request handling

  • Describes the choice of installation models, and features such as how to switch languages

  • Gives a detailed description of search and admin features including integration with Softlink's Liberty (ILS)

  • Walks through custom request forms, ways of representing statistical information and the creation of a Knowledge Base

  • Highlights help and training available

  • Captures the product maturity and new development plans

  • Covers the competitive landscape, which includes RefTracker by Altarama and ResearchMonitor by Priory Solutions

  • Explains the pricing structure.

 Reviewed by: Sophie Alexander

Content Access

Access to Jinfo articles and reports is a benefit of a Jinfo Subscription.

Does your organisation have a Jinfo Subscription?
"Yes, we subscribe"

Please sign in here so that we can check your access to this item:

MyJinfo Login



  Forgotten password?

Sign in with:

Or sign in via email:

Enter your email and we'll send you a magic link to sign you in automatically.

"Not yet"

Gain access to this report with a Jinfo Subscription. It will help your organisation:

  1. Save time and money
  2. Re-invent information services
  3. Define, measure and communicate information value

Benefits and Pricing

Jinfo Testimonials

"Don't know"

Submit the Subscription Question form to find out if someone in your organisation already has a subscription or to discuss your questions or requirements.

Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.

Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development

 « All Reports