Jinfo: Product review of Softlink's Illumin

Product review of Softlink's Illumin
Jinfo Report

6th October 2016

Abstract

Softlink's Illumin is a web-based knowledge, request and enquiry management solution designed to support research management. It is used by knowledge managers and content specialists to create, capture and share knowledge more effectively.

This review:

Outlines Illumin's key advantages
Introduces the product and explains how it allows the growth of a Knowledge Base over time and how it can be shared throughout the organisation
Looks at how two different types of organisation have used Illumin's research request handling
Describes the choice of installation models, and features such as how to switch languages
Gives a detailed description of search and admin features including integration with Softlink's Liberty (ILS)
Walks through custom request forms, ways of representing statistical information and the creation of a Knowledge Base
Highlights help and training available
Captures the product maturity and new development plans
Covers the competitive landscape, which includes RefTracker by Altarama and ResearchMonitor by Priory Solutions
Explains the pricing structure.

Reviewed by: Sophie Alexander

Content Access

Access to Jinfo Content and Community is available through a Jinfo Subscription.

Does your organisation have a Jinfo Subscription?

"Yes"

Please sign in to MyJinfo here so that we can check your access to this item:

Or sign in via email:

Enter your email and we'll send you a magic link to sign you in automatically.

"Not yet"

Access to this report is available through a Jinfo Subscription, which will help your organisation:

Save time and money
Re-invent information services
Define, measure and communicate information value.

"Don't know"

Contact us to find out if your organisation already has a Jinfo Subscription.

Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.

About this report