Susan Gleckner
Senior Analyst

Susan joined Jinfo in 2021 as a senior analyst specialising in Value Chain analysis and Centre of Excellence development. She has over 30 years’ experience in information management in pharmaceutical, consumer products, and environmental organisations.

Prior to joining Jinfo she was Associate Director in the consumer health products sector of a multinational pharmaceutical company, where she managed information research strategy and operations for global R&D as a solo practitioner. Her experience ranges from managing content portfolios, to creating operating models, to developing innovative information products and services, to leading an enterprise-wide subscriptions group – all resulting in the service optimisation, efficiency and value.

Susan is a member of the Pharmaceutical & Health Technology Community of SLA (PHT), where she served as PHT Annual Meeting Chair as well as other board roles.

Susan can be contacted at susan.gleckner@jinfo.com

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Articles by Susan Gleckner:


There's no information strategy without stakeholder engagement
Wednesday, 1st December 2021

Running an information service is, it’s been said, primarily a sales job – a constant drive to sell the value that information strategy provides to your organisation. Stakeholder engagement is vital: you need to understand what stakeholders need, and implement a strategy to make it happen. Let Jinfo help you master the approach you need to move the relationship in the right direction.



Take today’s step towards your strategic vision
Monday, 15th November 2021

Overcome “we don’t have time for…” by taking small, manageable steps that quickly add up to significant evolution. Find out how Jinfo clients make progress in their evolution as Information Centres of Excellence while managing everything else on their plate.


Discover the power... of a well-chosen hat
Tuesday, 2nd November 2021

Seldom over-resourced, information team members often have to wear multiple hats. How do you stay on top of identifying the responsibilities and roles that will allow you to maintain clarity on the progress, quality and impact of your work? Jinfo’s Centre of Excellence methodology emphasises how to keep on top of it all.


The view from 30,000 feet, with a foundation of feet on the ground
Thursday, 28th October 2021

What challenges do information professionals face? Managing capacity, communicating with stakeholders and keeping up with user needs are usually on the list. In Jinfo's latest blog, Susan Gleckner explains how the Focus on Centre of Excellence methodology combines an all-seeing "30,000 feet" perspective with boots-on-the-ground knowhow rooted in.


Gain confidence and trust through new vocabulary
Wednesday, 13th October 2021

What are your Known Fors, and what would you like them to be? We’re trying to encourage clients to be more ambitious, to give themselves permission to imagine. Consulting on Centre of Excellence can be the first step in charting your own destiny.