Susan Gleckner
Senior analyst

Susan joined Jinfo in 2021 as a senior analyst specialising in Value Chain analysis and Centre of Excellence development. She has over 30 years’ experience in information management in pharmaceutical, consumer products, and environmental organisations.

Prior to joining Jinfo she was Associate Director in the consumer health products sector of a multinational pharmaceutical company, where she managed information research strategy and operations for global R&D as a solo practitioner. Her experience ranges from managing content portfolios, to creating operating models, to developing innovative information products and services, to leading an enterprise-wide subscriptions group – all resulting in the service optimisation, efficiency and value.

Susan is a member of the Pharmaceutical & Health Technology Community of SLA (PHT), where she served as PHT Annual Meeting Chair as well as other board roles.

Susan can be contacted at

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Articles by Susan Gleckner:

Gain confidence and trust through new vocabulary
Wednesday, 13th October 2021

What are your Known Fors, and what would you like them to be? We’re trying to encourage clients to be more ambitious, to give themselves permission to imagine. Consulting on Centre of Excellence can be the first step in charting your own destiny.  

Make the most of an hour
Monday, 27th September 2021

As an information manager, do you find your time squeezed? Jinfo’s Centre of Excellence framework offers relief. Clients report that within an hour, sessions on Pillars of Service give them the breathing space to create logical structures for high-end, customer-oriented services.