Jinfo research on benchmarking information services (understanding the environment)
Jinfo Article
21st June 2017
Abstract
Reporting lines for information services and information centres provide useful insights into whether the service is centralised or decentralised and the strengths and weaknesses of those models. In the first part of the analysis of Jinfo's benchmarking survey, Robin Neidorf, Jinfo's director of research, looks at reporting lines, the four key functions of information services and the impact of complementary services.
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