Jinfo research on benchmarking information services (measuring success)
Jinfo Article
23rd June 2017
By Amy Burns
Abstract
Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.
Note: Full report (PDF) at /go/sub/report/2845
Content Access
Access to Jinfo Content and Community is available through a Jinfo Subscription.
Does your organisation have a Jinfo Subscription?
"Not yet"
Access to this article is available through a Jinfo Subscription, which will help your organisation:
- Save time and money
- Re-invent information services
- Define, measure and communicate information value.
"Don't know"
Contact us to find out if your organisation already has a Jinfo Subscription.
Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.
- Article title: Jinfo research on benchmarking information services (measuring success)
- Link to this page
- View printable version
- Jinfo research on benchmarking information services (raw data)
Monday, 3rd July 2017 - Jinfo research on benchmarking information services (user needs are changing)
Thursday, 29th June 2017 - Jinfo research on benchmarking information services (vendor relations)
Monday, 26th June 2017 - Jinfo research on benchmarking information services (customers and services)
Thursday, 22nd June 2017 - Jinfo research on benchmarking information services (understanding the environment)
Wednesday, 21st June 2017 - Jinfo research on benchmarking information services (introduction)
Tuesday, 20th June 2017
- Benchmark information services - optimise your structure
Tuesday, 4th July 2017
Offshore, outsource or AI-source?
Community session
16th April 2024
AI practical actions, prompting and outsourcing
Blog posting
6th March 2024
AI practical actions, prompting and outsourcing
YouTube video
13th March 2024
- AI practical actions, prompting and outsourcing
6th March 2024 - GenAI and ESG wisdom of the Jinfo crowd
13th February 2024 - Talking to vendors, talking to buyers (ESG, GenAI and YouTube)
10th January 2024
- Jinfo Community session (TBC) (Community) 15th May 2024
- Offshore, outsource or AI-source? (Community) 16th April 2024
- The art of crafting AI prompts (Community) 26th March 2024