Jinfo research on benchmarking information services (customers and services)
Jinfo Article
22nd June 2017
Abstract
What does your information service do - and who do you do it for? In the second part of the analysis of Jinfo's benchmarking research, Robin Neidorf, Jinfo's director of research, looks at how information services define their customers, which groups are the main users of their services and how customers access their offerings.
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