Jinfo: The evolution of chatbots in the workplace

The evolution of chatbots in the workplace
Jinfo Article

18th April 2018

Abstract

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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