Jinfo research on benchmarking information services (measuring success)
23rd June 2017

Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.

Note: Full report (PDF) at /go/sub/report/2845

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Product review of PharmaCircle Business Class Professional (value - help & training; competitors; development; pricing)
23rd June 2017

In the final part of Jinfo's review of PharmaCircle's Business Class Professional, we take a look at the value this online platform offers biopharmaceutical companies, and its development plans. Competing products, such as Thomson Reuters' Cortellis, Informa's Pharmaprojects and GlobalData are also mentioned along with our view on the customer service and pricing.

Note: Full review (PDF) at /go/sub/report/2838

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Jinfo research on benchmarking information services (customers and services)
22nd June 2017

What does your information service do - and who do you do it for? In the second part of the analysis of Jinfo's benchmarking research, Robin Neidorf, Jinfo's director of research, looks at how information services define their customers, which groups are the main users of their services and how customers access their offerings.

Note: Full report (PDF) at /go/sub/report/2845

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Product review of PharmaCircle Business Class Professional (technology - search & user interface; outputs & alerts; administration)
22nd June 2017

In the third part of our review of PharmaCircle's Business Class Professional, an online platform for professionals in the biopharmaceutical industry, Michelle Maxwell looks at its search features, including specific module search features, application searches, such as Prospector and Spyglass, which can be used to keep track of specific company news or product events, as well as its output options and administrative capabilities.

Note: Full review (PDF) at /go/sub/report/2838

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Does your information team possess "radical adaptability"?
22nd June 2017

We interview LIS career specialist and information consultant Kim Dority on how information professionals can futureproof their skills and spot new trends, and how senior leaders can support their staff to work in a more innovative and entrepreneurial way.

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Jinfo research on benchmarking information services (understanding the environment)
21st June 2017

Reporting lines for information services and information centres provide useful insights into whether the service is centralised or decentralised and the strengths and weaknesses of those models. In the first part of the analysis of Jinfo's benchmarking survey, Robin Neidorf, Jinfo's director of research, looks at reporting lines, the four key functions of information services and the impact of complementary services.

Note: Full report (PDF) at /go/sub/report/2845

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Product review of PharmaCircle Business Class Professional (sources - content & coverage)
21st June 2017

In the second part of Jinfo's review of PharmaCircle Business Class Professional, an online resource for professionals in the biopharmaceutical industry, Michelle Maxwell looks at its wide range of information sources, global coverage, languages available, how data is validated, as well as the different search modules.

Note: Full review (PDF) at /go/sub/report/2838

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Jinfo research on benchmarking information services (introduction)
20th June 2017

This year Jinfo has launched its first benchmarking survey, something the industry and our customers have long been in need of. Jinfo's director of research, Robin Neidorf, introduces the scope, methodology and goals.

Note: Full report (PDF) at /go/sub/report/2845

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Product review of PharmaCircle Business Class Professional (key advantages; introduction; contact details)
20th June 2017

PharmaCircle's Business Class Professional is an online platform for professionals in the biopharmaceutical industry and provides comprehensive product and business related information. The first part of Jinfo's review introduces the company and product which is tailored towards business development professionals in smaller companies and offers a comprehensive view into drugs, biologics and combination product development and innovation worldwide, and a complete perspective of the competitive market landscape.

Note: Full review (PDF) at /go/sub/report/2838

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Choosing a KM, LMS or search tool for your law firm
16th June 2017

In this article, James Mullan provides an overview of some of the knowledge management systems used in law firms, the drivers behind their use, and suggestions for anyone considering purchasing or investigating one of the tools mentioned. He looks at systems which can be used for enterprise search, as a library management system, collaborative solution, document automation, file management system and those which are driven by artificial intelligence and machine learning.

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